WoodSpring Suites San Antonio South

The place as showed is now how it looks in person… I am a woman and I felt very unsafe staying here, but that wasn’t the only thing there where ROACHES in the bed when we arrived I asked to change rooms they did so … just to get the next room and there where hairs all over the sink and dirty towels. I couldn’t even stay there for the night I have to leave and book another hotel at 1:30 am. So inconvenient, dirty, unprofessional, and rude staff I will never recommend this place and never come here again.

we went to go check in for the hotel and there were guest smoking right by the door, didn’t move by for us to get in and ignored the sign of no smoking. when we got to the room, the bathtub was dirty, the refrigerator was dirty - there was no hot water at all. we left the water on for at least an hour. the lamp had no lightbulb (the only lamp in the room). the tv didn’t work. when we woke up in the morning to try and get some sort of shower in, there were bugs in the tub. i checked out after only being there to sleep for 6 hours and called the hotel to cancel and i wanted a refund for the rest of the nights. i had to go find another hotel at 6 am to get some sleep. when i called, the manager was so rude. she was no accommodating at all. she really did not care about the issues we had. i’m from out of town and was visiting and i will never stay there again. if you want to stay in a dirty motel, then stay here.

For the price I was expecting less but I was very surprised and very pleased with this hotel. Aside from being able to hear the traffic off the highway our room was clean. It had a little bit of an odd smell but other than that room was very clean so was the restroom. No eeks or surprises. Bed was clean and free of any spots. I’d stay here again

I don’t think I have anything good to say about this place. The guy at the front didn’t say much didn’t greet me just said “can I see your ID”. Gave me papers to sign and and my card. I had to ask him okay how do I get through the gate. Then I had to figure figure out what door to go in through that was closest to elevator didn’t even tell me my room numbe or which way was faster there was Noo communication. The room was dirty I was dusty, picked up a towel after I showered and it was nothing but dust, stains in the mattress blankets, restroom mirror and toilet disgusting . Just would never stay here again!!!!

Room infested with roaches. Went to front desk and they said.. ohhh we know about it we just give you another room and try your luck....

The check in was an hour process for the particular day. I had my vehicle towed to this location because housekeeping had taken my CAR key. I had suggested the idea that housekeeping took because the key was on the floor where I remember it falling the evening before. My vehicle was towed to The Candlewood at a cost of 130.00, I think the date was Oct. 27, 2023. I was escorted off property on Oct. 30, 2023

After I was told that I needed to resubmitted payment for my extended stay : Oct 30 thru Nov. 1 2003. I was thrown out and escorted and left on the Frontage Road on The PanAmerica 35 Hywa South. I was standing there hours because I had no way of starting my car. Why? Because housekeeping or the South park La Quinta had taken my car key. In did not receive the key back, after I asked for it, Nov 3, 2023. My mind was in shock and I had the option of booking with the Motel 6 that is next door to The Candlewood. After the completed check in was confirmed, I was told that I could not stay because of a negative infraction on my history. This infraction was discovered using my Texas Identification.

I was not satisfied with our when we arrived to our room as soon as we entered our room there were roaches our room we contacted the front desk all they did is take a work order did not even apologize I spoke to the manager she yes that was company policy was not happy there will not go back

Roaches in literally 2 of the 3 rooms we were in..then assigned me to an occupied room where i was cussed at by the guest in said room no fault of his though. Standards are terrible here..