Faustino
22 Mei 2024
The staff were highly unprofessional. I had called three days in advance to confirm my booking through ******* at this location. The front desk receptionist told me they couldn’t find my booking and they put me on hold for 39 minutes. I had to call both ******* and best western customer support to get any help. Only after calling best western customer rep was I able to confirm my booking. The day that I was supposed to check in yet again the receptionists told me they couldn’t find my room, instead they told me I had actually booked two rooms. When I tried to fix the mistake they kept cutting me off and were rude, they told me that they couldn’t help me. Yet again, I had to call best western customer service. The rep had to call the location and talk with the manager Jaime. Only after that was I told that they did indeed have my room. When I walked in again they told me that I had given them the wrong name. Which in my case was a ridiculous excuse since I gave them my name, my confirmation number, and I showed them both my email confirmation and the app booking details. At this point I didn’t want to stay there. I would’ve preferred to stay at any other location but my event was in two hours and I was pressed for time. After checking in we were met with a dingy smelling room with a disgusting restroom and wet floors. I would say, save your money and find a better hotel. The only reason I booked at this hotel is because of it’s close proximity to the frost bank center.
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