Dorint City-Hotel Salzburg

I booked a room in this hotel a couple of months before arrival so we still get the better price. We arrived almost midnight and greeted with a smile by Nikolas. Most of my request were fulfilled the first night, that is to have it on the higher floor, far from the elevator and facing the back yard / hills. Couldn't get our extra pillow the first night but they were there the next night on. The room is spacious and clean, so did the bathroom. The bed is huge but maybe a little too soft for us who are used to a firm mattress. The location is within walking distance to train/bus stations, mirabelle garden / palace, the river and old town. It also felt safe to walk in the evening. We did not have the breakfast nor tried the bar so we can't say much about them. One other good thing about the location, the bus stop is just about 100 m away from the hotel and you can take a bus (number 2) from airport and get off just in front of the Hotel. Very convenient !

Nice and comfortable. Room carpet of music sheets. A cup in the room was not cleaned properly but room service changed the dirty cups and more coffee and tea and a 1ltr glass bottle of water the next day. Soundproofing is not so good. We got the room next to the lifts and we could hear people outside very loudly. A safety locker for keeping your important things. The TV you can reach to the back for HDMI but no casting your mobile for YouTube and stuff. Chromecast won't work with their wifi.

Strategically located hotel, cleanliness and rich and satisfying breakfast. Unfortunately, staying at this hotel was one that I had to have an unpleasant situation every day such as: -I ran out of water in the room, the receptionist with Asian features informed me that only by buying 2 bottles of water (which cost me €9 or something) with a bored and indignant tone I can have water in the room. The next day going to breakfast I saw by myself that in the lobby of the hotel they have courtesy lemon water in a big jar. - Unclear information received from reception I missed breakfast because I was not informed that breakfast is at different times on certain days. - Lack of clear communication between the cleaning staff and those at the reception: non-functional hair dryer in the room, changed after 4 days and still functional in the room. The hair dryer could not be changed because the technician only worked on Monday and on Thursday evening I noticed that it was not working. So I had to buy a hair dryer(€48- I couldn't find anything cheaper) I had the possibility to change the room but I was already tired because I had changed a room because of the noise from the street. - Rooms with a view to the street, to the front of the hotel, are uncomfortable because with the closing of the windows you can still hear the noise in the room from the cars. The only receptionist who was professional and empathetic was Anna and who managed to solve my minimum requirements.