Ulasan Best Western Ars Hotel

The front desk attendant (young guy in his 30s with curly hair: on Tuesday Jan 10 5pm Rome time @ ARS Best Western hotel): The front desk attendant - he was threatening me with violence and was yelling obscenities telling me to f-off and to f-myself! I work for the embassy and nobody has ever talked to me like that ever! I don’t know what his problem was?? 😔 This is inexcusable / he’s telling me to f myself, and that I’m an *****, and to go f off - nobody deserves to be talk like this, no matter what. It is so sad because I stayed almost a week at this hotel and I really enjoyed it, all the other people were super nice and the service excellent! I am really sad, and I don’t know what the heck happened with this guy - I think he has mental problems & needs anger management therapy. So sad 😞 Ricardo

The location of the hotel was perfect for me. I could take the subway for the bus straight to all tourist attractions. Fewer staffs are very warm; the breakfast is fantastic. You can enjoy Italian coffee. I highly recommend this hotel to everyone.

Desde a nossa chegada, já o atendente/recepcionista foi extremamente educado e acolhedor... o quarto era confortável, limpo e espaçoso!

Struttura un po' datata ma pulizia buona della camera. Unico neo: non si poteva accendere l'aria condizionata

出差帶團選擇的住宿酒店。乾淨、安全、有停車場。

前台有一個老頭服務差，房間網絡差，基本沒有網，房間小，設施老。

Personale cordiale, buona prima colazione, prezzo delle stanze conveniente

Struttura gradevole, posizione non distante dal centro, camere pulite e personale attento e disponibile, la prossima volta che andro' a Roma tornero' in questa struttura Sergio Scuderi

This hotel is clean and tidy but a little tired. The staff were friendly and helpful. Breakfast was ok, quite a limited choice but could have as much, or as little, as you wanted. We stayed for two nights, and that was enough. It's about a 15-minute walk down a steep hill (you have to walk back up) to the Metro, and about a 15-minute journey to the Colluseum, so not as close to the centre as we would have liked. The hotel is situated in a residential area, and there is nothing in the way of bars and restaurants nearby, although there are some down the hill! This hotel is definitely not for you if you have mobility issues. The '3' marking is based purely on the location.

Great base for exploring Rome. Short walk to the metro. Reception really friendly and helpful. Excellent breakfast. Room small but adequate and clean. After a busy day in the city centre we found a great little outdoor bar for a chill out. Close to the hotel and used by by the locals. Lovely atmosphere. Aperol spritzers were amazing and reasonably priced.

Best Western Ars hotel, Roma 🇮🇹 This is definitely a great hotel - beautiful, traditional Italian Palace-like hotel with a modern interior in a great location… I really enjoyed it here, and it was wonderful! But sometimes the best part of one’s stay at a hotel is the service, in this case, the service was perfection! Impeccable service at the front desk by Graziana! Great job 👏🏻 Thank you so much! I highly recommend this hotel 👍🏻 Ricardo

As this was a Groupon deal we didn't know what to expect, but we were pleasantly surprised, this is a lovely little hotel, with lots of tucked away terraces for sitting in the setting sun with a glass of wine, the reception staff were lovely and very helpful, our room was very clean and tidy with a lovely bathroom and free safe, we had a cute balcony where I enjoyed a red wine with my book, breakfast was continental but very nice and sufficient, there are many restaurants in the local area. However, the bus service is excellent if you wish to eat in Rome centre, about 25 mins from hotel. It has easy transport links to and from the airport too. One point to make, if you find steps a problem, do NOT take the metro to the hotel as there are a LOT of steps up a bank which is hard going with your luggage, my husband has angina and found this a problem. It's €7 for bus from the airport to Termini Station, take the no 90 bus to sempione, then use Google for hotel it's a short walk with a slight bank but far better than the steps.

Liars and substandard dangerous electrical equipment! The gym was substandard if not dangerous and the staff lied about fixing it. The kettles in the room didn’t click off…fire hazard…bins in social areas not emptied equipment on room terrace broken and dangerous also. ! Don’t go it’s not the standard it should be for a BW hotel!

Myself and my partner have just returned from a 5 day stay here. Firstly, the hotel was clean and modern…ish compared to other hotels I have stayed in. We stayed in room 406 directly next to the lift which was extremely loud. Each time it went up or down the whole room vibrated, not the best when you’re trying to get a good nights sleep. The first time our room was cleaned we came back to our room door actually being left unlocked and open for anyone to come inside presumably by the cleaning staff. On our 3rd day the toilet in our room broke and wouldn’t flush. There was water constantly running in it and pairing this with the noise of the elevator we didn’t get the best nights sleep. We let the reception staff know about the toilet and left them with our room key while we went out however we came back to the toilet not being fixed and no mention to us about it when getting our key back. The next day we mentioned it again and this time when we arrived back in the evening it had been fixed… only to break once more after it had been used. The area is not close to the centre of Rome as described, it is a 10 minute walk down lots of steps (this was an utter nightmare to walk up after a long day exploring the city) and then around 6-8 stops on the train depending on where in the city you want to visit.