Novotel Rio de Janeiro Leme

Ulasan Novotel Rio de Janeiro Leme

Novotel Rio de Janeiro Leme

R. Gustavo Sampaio, 320, Rio de Janeiro, Rio de Janeiro State, 22010-010, BrazilLihat Detail Hotel
Novotel Rio de Janeiro Leme
Novotel Rio de Janeiro LemeNovotel Rio de Janeiro LemeNovotel Rio de Janeiro Leme
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1 malam

Ulasan Tamu tentang Novotel Rio de Janeiro Leme

8.6/10
Very Good
136 ulasan
Ulasan terverifikasi
Location8.9
Amenities8.6
Service8.5
Cleanliness8.3
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All reviews(136)
Positive reviews(34)
Reviews with photos/video(12)
Awesome stay(11)
Friendly staff(10)
Delicious breakfast(7)
Close to beach(6)
Convenient location(5)
Negative reviews(2)
Guest User
Superior Double Bed Room
Check-in Nov 2024
Travel with friends
1 ulasan
8.5/10
Very Good
Diposting pada 5 Jan 2025
We booked this hotel in Nov at an inflated price of $1500 USD for 4 nights assuming there'd be rooftop access on NYE since the hotel website didn't call out a ticketed event for that night. When we arrived, the staff told us it was in fact a ticketed event for an additional $300 USD. Perhaps our oversight but we scowered the website before booking at such a high price and it wasn't there. The manager was very helpful in accommodating a cancellation if needed, ultimately we were too tired to pack and unpack again and waste another day in transit so we stayed and bought the tickets. Check in is 2pm. We arrived at 1pm and they said they had a room for us. It wasn't ready so we went to the pool where again, service was wonderful. Front desk gave us a tour of 2 rooms to choose from which was great, but then msgd me and said they'd have a diff room ready at 2:30. We went down at 3pm and the room changed yet again and the new room still wasn't ready. We got a room with no apologies at 4pm. The room was standard. Strong cleaning smell but decent. The shower hose didn't stay in place. The shower drain did not work at all - we had to kick the water to the corner each time for it to drain or pools of water stayed until the next day. The sink also didn't drain. The toilet stopped flushing. We had a plate with one chocolate on it from NYE which by the next day was covered in ants. We are very tidy girls and give some grace for older hotels to have some flaws, but the experience for the price we paid made us appreciate the airbnbs we'd stayed at before checking in here. Location is great, gym and pool are great, but not worth the $ for NYE or Carnival.
Tanggapan dari Properti: Dear Guests, Thank you for taking the time to rate us. This is very important to improve our services. In Rio de Janeiro, all hotels offer New Year's Eve parties and balls at other times of the year, but these parties are always ticketed events. As for the maintenance reports, I am already looking into the issues with my team so that it does not happen again. We look forward to welcoming you in the near future so that my team can offer you new experiences. Sincerely, Luciano Rocha General Manager
Guest User
Superior Room With 2 Single Beds
Check-in Des 2023
Travel with friends
30 ulasan
10.0/10
Outstanding
Diposting pada 19 Jan 2024
Pleasantly surprised to see nicely renovated rooms, nice furnishings and good toiletries. Great to have a co working space below too.
Tanggapan dari Properti: Dear Sir Thank you very much for your time and comments about your stay at Novotel RJ Leme. We are very happy to hear that you had a great experience at our hotel. It would be a great pleasure to share your praise with our entire team.We look forward to welcoming you again soon.Sincerely, Luciano RochaGeneral Manager
Empire
Superior Room With 2 Single Beds
Check-in Agt 2024
Business travelers
198 ulasan
4.5/10
Diposting pada 16 Sep 2024
It’s good place good location but too expensive for what you get
Tanggapan dari Properti: Dear Mr. Empire Thank you very much for your time and comments about your stay at Novotel RJ Leme. We are very happy to hear that you had a great experience at our hotel. It would be a great pleasure to share your praise with our entire team. We look forward to welcoming you again soon. Sincerely, Luciano RochaGeneral Manager
Anonymous User
Superior Double Bed Room
Check-in Jul 2023
Solo travelers
11 ulasan
7.5/10
Diposting pada 6 Sep 2023
Hotel was situated in Leme area very near the Leme Fort. For some reason, the hotel does not have a sheltered porch for alighting, but this seems to be a common thing across many hotels in the area. It is a quieter area compared to copacabana, which is honestly just nearby. Doesn’t feel unsafe at night and the receptionist is generally helpful. However room turn over service is quite inconsistent. Some days only the bed is made and there doesn’t seem to be any new towels added, but overall it’s a pleasant experience.
Tanggapan dari Properti: Dear Sir Thank you for taking the time to send us your comments about your stay at the Novotel RJ Leme. We work hard to offer the best service to our guests, so your feedback is important.We have already contacted the housekeeping department to reinforce cleaning and hygiene practices, as this is one of our biggest responsibilities.We hope to be able to welcome you back to our hotel and regain your trust. Luciano RochaGeneral Manager
Luis Mariano
Superior Room With 2 Single Beds
Check-in Mar 2025
Travel with friends
1 ulasan
10.0/10
Outstanding
Diposting pada 19 Apr 2025
A good hotel with an excellent location, good service, and a magnificent terrace (Rooftop bar)
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Guest User
Superior Room With 2 Single Beds
Check-in Jan 2025
Travel with friends
4 ulasan
10.0/10
Outstanding
Diposting pada 5 Apr 2025
The pool area on the top floor has an incredible view, the service is generally very good, and it is half a block from the beach with very good restaurants nearby.
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Guest User
Executive King Room With Partial Sea View
Check-in Nov 2024
Travel with friends
35 ulasan
10.0/10
Outstanding
Diposting pada 19 Des 2024
The location of the hotel is very good, right near the sea. The sea is just across the road. There is an outdoor swimming pool on the roof. You can see the whole beach and Monte Cristo in the distance. The breakfast is also very rich and the service attitude is also very good. I will continue to book here next time.
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Tanggapan dari Properti: Dear guest, thank you for staying at our hotel and giving us such a high rating. We are delighted and will share your review with the entire team. We look forward to your coming to our hotel again. Sincere thanks to Luciano Rocca General Manager
Guest User
Superior Room With 2 Single Beds
Check-in Jan 2025
Couples
1 ulasan
8.5/10
Very Good
Diposting pada 9 Feb 2025
Good location Very nice rooftop Very good breakfast Problem with the elevators very long, too much waiting Smell of sewage in our bathroom
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Tanggapan dari Properti: Cher client,Nous vous remercions d'avoir séjourné chez nous et de nous avoir si bien notés. Nous en sommes ravis et nous en ferons part à toute l'équipe. Quant à vos commentaires, je les transmettrai aux départements responsables afin qu'ensemble nous puissions trouver des alternatives pour améliorer l'expérience de nos clients. Nous nous réjouissons de vous accueillir à nouveau dans notre hôtel. Cordialement, Luciano Rocha Directeur général
Guest User
Executive King Room With Partial Sea View
Check-in Des 2024
Couples
2 ulasan
9.0/10
Great
Diposting pada 14 Jan 2025
You can tell it has been renovated and that's a good thing. The best in this price range and location. We liked the rooftop area the most.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest, Thank you for taking the time to review us. This is very important for improving our services. We are glad you enjoyed your stay with us. We look forward to welcoming you back in the near future. Sincerely, Luciano Rocha, General Manager
Miguel Carpio
Executive King Room With Partial Sea View
Check-in Mar 2025
Couples
10 ulasan
10.0/10
Outstanding
Diposting pada 20 Apr 2025
Excellent service, good location, comfortable room
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Shengmeiergenbangu
Superior Room With 2 Single Beds
Check-in Agt 2024
Business travelers
23 ulasan
10.0/10
Outstanding
Diposting pada 20 Okt 2024
Not only are the ingredients delicious, they also look very appetizing, which is exactly what I like. The decoration in the store is very unique, very suitable for taking photos, and it is very photogenic.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Sheng, thank you for staying in our hotel and giving us such a high evaluation. We are very happy and will share it with the whole team. We look forward to welcoming you to our hotel again. We sincerely welcome you to visit us again, Luciano Rocca General Manager
Guest User
Superior Room With 2 Single Beds
Check-in Jul 2024
Couples
4 ulasan
10.0/10
Outstanding
Diposting pada 31 Agt 2024
Impeccable hotel. Very good location just one block from Leme Beach. Spectacular breakfast and restaurant service all day. The room was great. My only complaint is that the elevators are slow.
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Guest User
Superior Double Bed Room
Check-in Des 2024
Travel with friends
9 ulasan
5.5/10
Diposting pada 14 Jan 2025
Weak hotel that needs renovation. I do not recommend.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Guest, Thank you for staying with us and rating us, as this is the only way to improve our services. We regret that we did not meet your expectations regarding your stay at our hotel. We look forward to welcoming you back to our hotel so that you can take a closer look at our improvements. Yours sincerely, Luciano Rocha General Manager
Sophiashuaishuai
Superior Double Bed Room
Check-in Des 2023
Business travelers
23 ulasan
10.0/10
Outstanding
Diposting pada 10 Jan 2024
The location of the hotel is great. It's close to the seaside. The sea is across the road. There is an open-air swimming pool on the roof. You can see the entire beach. You can also see Monte Cristo in the distance. The breakfast is also very rich. I will book here again next time.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Ms. Sofia Thank you very much for taking the time to share your comments about your stay at Novotel RJ Leme. We are happy to hear about your great experience at our hotel. We are happy to share your praise with our entire team. We look forward to seeing you again. Best regards, Luciano Rocca General Manager
Guest User
Superior Room With 2 Single Beds
Check-in Mar 2024
Travel with friends
4 ulasan
10.0/10
Outstanding
Diposting pada 11 Apr 2024
The hotel accommodation experience was good, but the charges for a local one-day tour that my friends and I signed up for at the hotel were much more expensive than those at other hotels. We had the same tour guide and the same car. Our trip was 5 hours including 5 attractions and no meals. The cost was BRL450, other tourists in the same car stay in another hotel, the cost is BRL430 one day including lunch
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear, Thank you for taking the time to send us a review about your stay at Novotel RJ Leme. We strive to provide the best service to our guests, so your feedback is very important. We have some partner agencies that we recommend to our guests if they want to visit the city, but we do not cover the costs paid. We hope to welcome you again soon. Sincerely, Luciano Rocha General Manager