Quinta de Santana

Établissement très agréable, très beau jardin, appartement vraiment très bien et service impeccable. Je reviendrai.

Em geral, um bom alojamento local para ficar acomodado. Oferece boa limpeza, comodidades razoáveis e os funcionários são simpáticos e prestáveis. Já estive outras vezes neste alojamento e gostei muito, no entanto, nesta reserva em particular, houve certas coisas que não correram tão bem, nomeadamente, não havia toalhas de banho disponíveis em nenhum sítio do apartamento e o chuveiro não funcionava devidamente. Na altura não informei sobre o sucedido e não pedi toalhas e que arranjassem o chuveiro, apenas porque cheguei ao alojamento já tarde e fiquei apenas uma noite. Acredito que o problema seja daquele apartamento em específico ou algo de género, porque já estive noutros e estava tudo bem, porém deveriam ter isso em conta de todos os apartamentos estarem igualmente em condições.

Staff muito simpático e boas instalações.

This apart-hotel complex is absolutely beautiful, flowering bushes everywhere with a lovely scent. Our apartment was large and airy and had a great private terrace on the first floor (2nd floor if you’re North American). It really was a home from home with a full dining area with table and chairs and lounge area with sofa, soft rug and tv. The main double bedroom was upstairs with an anteroom having a sofa/pull out bed for children or guests 3&4. Lots of storage in the bedroom but there was a distinct lack of hangers in the wardrobe but loads of drawer space. The kitchen is adequate enough for simple meals (no oven) with a twin hob and microwave, kettle and toaster, and a selection of pots and pans. We managed really well. The hotel provides breakfast 8am - 10am if you want it at 12euros per person. We didn’t try this option. Housekeeping are amazing and come every day! Everything is clean and beds are made. Towels can be changed daily if you like. For a self-catering holiday we found that a lot was provided in the apartment for us: washing up liquid, washing up sponge, washing up cloth and a tea towel. These are replenished and changed as needed. There is also toilet roll, shower gel and hand wash provided in the bathroom which was lovely - again, replenished when needed or on request. The complex gardens are beautiful and well-tended. The pool looked lovely and well-cared for, however we didn’t try it out. There seems to be a hot tub in a wooden building off the pool area - we took a look but it was grubby and the water had floating debris. I’m sure they would have sorted it out if we had asked, but we were out and about discovering the island every day. You definitely need to hire a car for the duration of your stay here as there isn’t any bus route nearby and taxis would be very expensive to get around the island. HANDY TIP: If you’re picking up your hire car on landing at the airport and driving to Quinta da Santana - to get into the complex there is an electronic gate that requires a remote control. When you first arrive, drive past the big metal gate and find the next smaller (pedestrian) gate. Put the hazard lights on in the car and get out to ring the bell. This alerts reception who will come and open the gate for you or just give you a remote straight away so you can drive into the complex. We had a horrendous time of looking and looking and going around and around the roads trying to find the entrance!! We didn’t know about the need to ring the pedestrian gate bell (face palm!) The reception staff are lovely and very accommodating and speak English very well. I’m not sure what other languages they can speak. The area that Quinta da Santana is situated in is the one fly in the ointment….it seems really run down and the road they are situated on is all full of industrial buildings and commercial businesses. Further exploration within Santana uncovers the grubbier side of agricultural life with its local working class community.

Very beautiful garden around the hotel with lots of flowers, but some places are not cared for. The playground for children was dirty and needed updates. The apartment was really old and not the same as was in the photo. The kitchen equipment is old and unsafe. It was very noisy because you can hear every breath of your neighbors. Without a car, you cannot access the facility. The area around looks like an industrial. Also, there are lots of cats and they come in into apartments and can steal something from your table. I have a strong allergy, so it was a pity surprise for me. I do not recommend this place for the vacation.

Reception staff were unclear and not very accommodating. There are also a lot of cats around the property which we were not aware there would be, I am allergic and the reception’s response was ‘staff usually enjoy them’.

The staff was very nice. The rooms are very outdated and smell of mold. The property needs a renovation. Would not stay here again until they renovated

Very much enjoyed our stay at this location with the beautiful garden. The staff are very friendly. Breakfasts are enjoyable with hot and cold food. Central location for visiting all parts of the island.

One remark: duplex with climatisation in the kitchen but not in the bedroom.