Danielle
13 Juli 2023
Service terrible, had to ask to be served in restaurants, struggled to get bookings to eat in restaurants requiring reservations, staff went to tables that tipped for better service.
Bar staff were rude if you went to bar within an hour of them closing. Seen them on multiple times filling up wine bottles from tap behind bar.
Did not provide bed at first for child booked into room. Bathroom was marked bad with water damage, bathroom shower tray did not hold the water in we had to use towel to stop it flooding bathroom and squeeze the water out each use. Cleaners didn’t clean behind doors and dust built up. Left laundry on bed to be washed, it was returned still dirty and had to show dirty bibs and tops to reception staff who had been informed it was done.
Childrens pool lifeguard appeared drunk at times, fell asleep and didn’t notice the pool was closed we had to wake him up. Appeared with a black eye admitted fighting out of work, then openly told us he was getting sacked. Children’s pool toilets were not checked if clean throughout the day. Lots of debris in pool and didn’t see it cleaned once during 2 week stay.
The one amazing thing about Eden Roc is the food, 5 stars to the chefs that you don’t get to see or thank.
Management are shocking.
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