I booked a room during valentine's day for my Sister and her husband as the hotel was recommended by a friend but it turned out to be a disappointing experience . The hotel is old and needs renovation . No welcome drink and wet towel to offer during the checking. The staff at the front desk are not warm and welcoming at all. Concierge service not offered at all as they have to carry the language by themselves . The room was good ,clean and spacious but it was empty ,no mini bar ,no food amenities as we booked valentine's day , thanks 😊 to house keeping on the last minute to put flowers 🌺🌹 in the bed and bathroom,was nice gesture of them. Food service was very bad , they promised us to deliver breakfast in the room and we didn't need to experience the breakfast buffet as they were celebrating valentine's day but it turned out to be very bad(Moroccan tea and croissant ,bread only ) ,we have to go down to have breakfast ,the buffet was nice to offer , good selection to choose , international breakfast,but tables set up was not there ,(missing tissue, napkins, cutleries) also no body approach us to ask about the experience,coffee ,tea we have to do everything by our selves . The management needs to be aware that the staff needs training to compete with other hotels . Service don't want to offer omelette in the room said that we are not from royal air maroc , it was not even professional to say that as waiter ,he could find better way to say it . I will not recommend this hotel for all my people and followers .
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