Ulasan the Westin Qingdao

Subject: Request for Room Change Delay – Service Improvement and Compensation Request Dear Westin Qingdao Team, I am writing to express my dissatisfaction with the room change request process I experienced today. I initially requested a room change for a better view, and despite waiting for over an hour, I did not receive any proper response or resolution. When I first arrived at my room, I found that one side of the view was almost entirely blocked by the neighboring building, which was not what I expected. I called the front desk to request a room change, but after 20 minutes with no response, I called again. I was told the team was checking on it. After waiting another 10 minutes without any follow-up, I called once more. The staff seemed to have difficulty communicating in English and repeated that they were still checking. Eventually, I was told that a room on the 16th floor might be available, and someone would come to show it to me. However, no one came. I waited again, then called once more about 10 minutes later, only to be told that the front desk was still confirming and that the new room would not be ready for another 30 minutes. At this point, I had already wasted nearly an hour of my time in Qingdao without any clarity on whether I could even change rooms. As a guest who chose your esteemed hotel for its reputation for excellent service, this experience has been highly disappointing. The lack of communication and inefficient handling of a simple request does not meet the standard expected from the Westin brand. I kindly request a formal explanation of this situation and an appropriate form of compensation for the inconvenience I experienced. I hope this matter will be addressed seriously to ensure a better guest experience going forward. Thank you for your attention, and I look forward to your prompt response. Best regards, Youngho Yoon Room 1109

Great breakfast, great location. Near the subway station so we got around easily and good price

Near mrt so very convenient for travelling!! Room is nice and comfortable, staff are very friendly.

Hotel location is excellent for tourist, very close to 4th May Square, Metro station is just 1 min walk from hotel entrance, very convenient to go around to all sightseeing spots. Room is clean & spacious, breakfast is really good with variety choices. I highly recommend Westin Hotel.

the location is best. you get to the hotel right at subway exit, across Shangri-la hotel and you can walk to Qingdao landmark in just 10 mins. the room was huge and nice and clean. the bathroom was separated into bathtub, shower room and toilet. it's a shame that we could only stay for a night and missed breakfast.

A wonderful experience in downtown Qingdao. The service was great and staff very friendly. The location was ideal to be near sights, shopping, and restaurants. My friends and I really enjoyed our time there!

Room clean, big size, menu of BF is good

Great location fast check in great service from the help desk

It was nice . I like the food in the lounge

We have pleasure trip to live in Westin Qingdao

Location of the hotel is close to the sea, shopping centre and subway. Very good hotel

Very pleasant stay, staff very friendly, keep my luggages for whole day when i went shopping around

Extremely clean . Great service . a wide spread of food in the breakfast buffet.

good location, mrt at doorstep , connected via underground to shopping mall. breakfast wide variety. room clean and comfortable