Pulau Perhentian Kecil, Pulau Perhentian, Terengganu, 22300, MalaysiaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu
4.5/5
Sangat Baik
41 ulasan
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Ulasan terverifikasi
Lokasi4.7
Fasilitas4.6
Layanan4.3
Kebersihan4.6
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Semua ulasan(41)
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Buruk(1)
Pengguna Anonim
Deluxe King
Menginap di Sep 2024
Keluarga
9 ulasan
4.0/5
Luar Biasa
Diposting pada 21 Sep 2024
The resort hotel was very good in cleanliness. No doubtful at all. Hiwever, the service was very slow. I need to wait almost 2 hours to my luggage send to my room. I already follow up by call asking my luggage more than 3 times. Similar to call for buggy service. The location is quite far from the main attractive point at perhentian. If you want to get and use the facilities, the resort was the best choice.
Terjemahkan
6/7
Tanggapan dari Properti: Dear Valued Guest,Thank you for your review. We’re glad to hear that you found our resort hotel to be very clean and that you appreciated our facilities.We sincerely apologize for the delays you experienced with your luggage and the buggy service. This is not the standard we strive for, and we are addressing these issues to improve our response times.We understand that our location may require some travel to reach the main attractions, but we’re pleased that you found our resort a great choice for enjoying our amenities. We hope to welcome you back for an improved experience in the future!Sunny Regards,Perhentian Marriott Resort & Spa
TJes
Deluxe King
Menginap di Sep 2024
Pasangan
1 ulasan
5.0/5
Fantastis
Diposting pada 17 Sep 2024
We had a great time. It is our 2nd wedding anniversary & we have booked a 3 days 2 nights trip to Marriott Pulau Perhentian. The transfer of the ferry is smooth, although we wish they could have more rounds transfer but overall it’s good enough. The restaurant tried their best to accommodate us, also special thanks to Alia from Dapur arranged for us to take away our lunch, they packed it nicely into lunch boxes for us cause we are catching our 12pm ferry after check out. The beaches are nice and not crowded, clean. Rooms are comfortable and service is swift. We will definitely be back again. Thank u guys. Also special thanks for Fairfield by Marriott restaurant staffs. Their service is amazing too.
Terjemahkan
Tanggapan dari Properti: Dear TJes,Thank you so much for your wonderful review and for choosing us to celebrate your 2nd wedding anniversary! We're delighted to hear that you had a great time and that the ferry transfer, dining experience, and beach were to your satisfaction.We truly appreciate your kind words about our team. It’s our pleasure to make special arrangements and ensure your needs are met, especially for such a special occasion.We look forward to welcoming you back for another memorable stay. Thank you once again for your support and compliments!Sunny Regards,Perhentian Marriott Resort & Spa
Tamu
Kamar Deluxe Twin Beds
Menginap di Sep 2024
Bepergian dengan teman
2 ulasan
4.7/5
Menakjubkan
Diposting pada 11 Sep 2024
Good service attitude but lack of experience , order two times for a medium steak in the Dapur, get one medium and one well-done🤣🤣
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for your feedback! We're glad to hear you appreciated the service attitude, though we apologize for the mix-up with your steak order. Your experience is important to us, and we’ll use your comments to help improve our team’s performance and training.We hope to have the opportunity to provide you with a flawless dining experience in the future. Thank you for your understanding and for bringing this to our attention.Sunny Regards,Perhentian Marriott Resort & Spa
BritinChina
Deluxe King
Menginap di Agt 2024
Pasangan
10 ulasan
4.5/5
Sangat Baik
Diposting pada 8 Agt 2024
The hotels location and facilities are beautiful. There are 3 large swimming pools and a beach and as a result it means there is plenty of room at each location. The food in the 2 restaurants is nice and all the staff are really friendly. Though the price is a little expensive, so would recommend trying a nearby local restaurant (rosemary restaurant is accessible from the Marriott, cheap and has delicious food).
The only downside to the stay was the few times we called room service for extra water and towels although promised they would bring the items they never got delivered.
Terjemahkan
Tanggapan dari Properti: Dear BritinChina,Thank you for taking the time to share your feedback. We’re thrilled to hear that you enjoyed our location, facilities, and the friendly service from our staff. It’s great to know that you appreciated the spaciousness of our pools and beach and the quality of the food in our restaurants.We sincerely apologize for the inconvenience you experienced with room service. Your comments are very important to us, and we will address this issue with our team to ensure it doesn’t happen in the future.We hope to welcome you back soon for an even more enjoyable stay!Sunny Regards,Perhentian Marriott Resort & Spa
Erbens
Deluxe King
Menginap di Mei 2024
Keluarga
1 ulasan
4.5/5
Sangat Baik
Diposting pada 14 Jun 2024
Brand new hotel, two very big swimming pools, however you entirely depend on hotel food because hotel kind of isolated you need boat taxi to go any place else and it costs 150 rm one way per person. If you just stay in the hotel and enjoy amenities of the premise then top choice.
Terjemahkan
Tanggapan dari Properti: Dear Erbens, Thank you for your feedback! We're thrilled that you appreciated our new facilities and swimming pools. We understand that accessing the location requires boat transportation, and we appreciate your understanding. We're honoured to be your top choice for those seeking relaxation and full enjoyment of our amenities. We can't wait to welcome you back for another memorable stay.Perhentian Marriott Resort & Spa
Tamu
Kamar Deluxe Twin Beds
Menginap di Jul 2024
Keluarga
18 ulasan
5.0/5
Fantastis
Diposting pada 28 Sep 2024
Everything just great !
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We look forward to welcoming you back for another wonderful stay!Sunny Regards,Perhentian Marriott Resort & Spa
Tamu
Kamar Deluxe Twin Beds
Menginap di Agt 2024
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 16 Agt 2024
All very good
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for your positive feedback. We are delighted to hear that everything met your satisfaction. We look forward to hosting you again soon!Sunny Regards,Perhentian Marriott Resort & Spa
Tanggapan dari Properti: 尊敬的賓客,感謝您分享的詳細反饋!我們很高興您在這裏的體驗超出了您的預期,並且我們的服務讓您感到滿意。能在美麗的環境中享受美食和大自然的放鬆能量,是我們所追求的。我們也會考慮您關於增加中餐的建議,期待您再次光臨,享受完美的度假時光!停泊島萬豪水療度假酒店
Tanggapan dari Properti: 尊敬的Finallyyishunzhig,感謝您分享您的反饋!我們很高興您喜歡島上的環境和我們的房間,同時也很高興您對含三餐的套餐感到滿意。我們努力提供豐盛的餐食,確保每位客人都能享受美好的用餐體驗。我們也很高興您對服務和浮潛活動感到滿意。關於上島的行程和免費船的時間安排,我們會認真考慮您的意見,以便進行改進。期待您再次光臨,享受更加完美的體驗!停泊島萬豪水療度假酒店
Tanggapan dari Properti: 尊敬的賓客,感謝您分享如此美好的體驗!我們很高興您和朋友們在這裏的度假超出了期待。能在寧靜的環境中享受大自然和無敵海景,真是一種難得的體驗。我們會繼續努力提供優質的設施和服務,讓每位客人都能擁有完美的度假時光。期待您再次光臨,與我們一同享受這片世外桃源! 停泊島萬豪水療度假酒店
Tanggapan dari Properti: Dear NNS_87,親愛的Weifeng_xuxu,感謝您分享如此詳細的點評!我們非常高興得知您對酒店的設施、餐飲和服務感到滿意。您對房間、交通便捷性等細節的描述為其他遊客提供了寶貴的參考。無論是家庭度假還是休閑放鬆,我們的目標始終是為每一位客人創造難忘的回憶。期待您下次再攜家人光臨,我們將繼續竭誠為您提供卓越的服務!停泊島萬豪水療度假酒店
Tanggapan dari Properti: 尊敬的賓客,感謝您的反饋!我們很高興聽到您對服務員的熱情和微笑印象深刻,並且您對餐食和環境都非常滿意。關於小蟲的問題,由於酒店位於自然島嶼上,可能會有一些蟲子從門縫進來,但我們會進一步加強防護措施,確保您的入住更加舒適。再次感謝您的理解與肯定,我們期待再次為您服務!停泊島萬豪水療度假酒店
Tanggapan dari Properti: 尊敬的賓客,感謝您選擇入住我們酒店,並抽出時間分享您的反饋。我們很高興您對酒店的硬件設施感到滿意,但非常抱歉在服務方面未能達到您的期望。我們注意到您在辦理入住時等待的時間較長,我們對此深感抱歉。關於飲品服務,除了辦理入住當天的歡迎飲品,您還可以在Greatroom大堂吧點單享用各類飲品。我們會認真對待您的反饋,並在服務上做出改進,力求為您和其他客人提供更好的體驗。期待未來能有機會再次歡迎您光臨。停泊島萬豪水療度假酒店
Tanggapan dari Properti: 親愛的onew999,感謝您的好評!我們很高興得知您對我們新開業酒店的乾淨和清新感到滿意。對於您提到的返程等車時間稍慢的情況,我們深表歉意,我們會努力改善服務,確保今後接駁更順暢。同時,我們也很高興聽到酒店的多語言服務讓您的入住更加舒適。期待您再次光臨!停泊島萬豪水療度假酒店
Tanggapan dari Properti: 親愛的客人,感謝您詳細分享您的入住體驗。我們對您在入住期間遇到的問題深感抱歉,並十分重視您的反饋。房間噪音和油煙問題:我們對給您帶來的不便表示歉意。我們會重新評估這些房間的位置和環境,確保未來的客人不會再遇到類似的問題。房間安排錯誤:對於您在換房時遇到的困擾以及由於重複入住檢查造成的不便,我們深感抱歉。我們會加強房務管理,避免類似情況再次發生。感謝您接受我們的補償措施,希望能稍微彌補您的不便。快艇收費問題:對於空調快艇維修期間的收費溝通問題,我們感到遺憾。我們會進一步優化溝通流程,確保為客人提供準確的訊息和合理的解決方案。結算錯誤:我們對午餐餐費結算錯誤表示誠摯的歉意。我們將加強賬單審核,確保不會再出現類似情況。冰桶收費:對於您在泳池邊遇到的收費問題,我們會重新評估此類服務的收費標準,並進行適當調整,以確保客人得到合理的服務。作為萬豪鈦金卡會員,您的意見對我們非常重要。儘管這次是通過第三方預訂,但我們依然致力於為每位客人提供最優質的服務。對於此次入住給您帶來的不便,我們深表歉意,並會努力改進,希望未來有機會能為您提供更完善的入住體驗。停泊島萬豪水療度假酒店