Ulasan Raja Hotel Kuta Mandalika Resort & Convention

I wouldn't stay here again if it was free. This isn't a 4 star hotel. And certainly not a 5 star hotel as the manager claimed. I could only laugh as I faced the multitude of problems during my stay. I tried 4 different rooms: they all had problems and most notably urine stained bedding  Bad breakfast with little selection, watered down juices full of sugar, no replenished food. One coffee maker? I had to wait 20 minutes before it brewed again. If you stay here, you had better not come for breakfast after 8am unless you want the worst breakfast experience of your life. Terribly loud music in the beach on weekends until after 11. Empty trash by the pool until 10am. No pool towels on multiple days. Poor/nonexistant security Poor maintanance  Poor management that did not address many of the problems during my stay. I gave up AC leaking, fixed but not cold Not replenished room supplies, had to ask for coffee and toilet paper multiple times. Closet lights that didn't turn off. Stained towels. Patio door didn't lock. Uncomfortable beds. Wifi was slow and intermittently cut out. I had to be given the IT's account to use, and it still had problems. Laughably small gym. The only good thing about the hotel was the location, something the deficient management had no control over

Not recommended. Hotel room is dirty when we checked in. A lot of hair on the floor. Did not expect this kind of things for a 4star hotel. Breakfast with limited choice. Nothing special about this hotel eventhough is a 4star hotel. No nightlife around this area. Staff is good & helpful.

Location is good facing the beach, there are activities at the beach, ie electric motorcycle Very crowded during my stay due to local bank annual event Wifi is very week in the building, seriously need improvement Breakfast is ok, nothing special. During shower, the hot water is not possible to adjust, the water either too hot or too cold during shower. Won’t come back again due to the wifi & hot water issue

Love the hotel ambience! Friendly staffs and comfortable bed

Very close to Kuta Beach, just a few minutes walk. The room is very average, with a door inside, which is weird. The breakfast environment is very good, you can see the sea. The breakfast is self-service, with quite a few varieties, and the taste is very Indonesian, which is not accustomed to it

The location of this hotel is ok and the service is ok. The flaws are all in the pictures, with text annotations. All in all, enter with caution!

extraordinary location by the beach., great view but the condition of the hotel is not good in terms of building finishing, last time I had a bathroom where the water was stagnant because the floor slope was wrong 😆😂

no bad

Very centrally located…helpful staff. Terrific swimming pool and lounging area. Breakfast buffet was excellent, and the staff there extremely courteous. A value, with so many Kuta hotels having pretty high prices nowadays. The only downside was our first room, at lowest level of the hotel: extremely convenient to pool area, but seems to have a mold problem. The rooms they transferred us to on the upper floors, were just fine. Great views and ventilation, when we had the a/c off.

Very strategic location. Right in front of Mandalika beach. But unfortunately the hotel is not well maintained, even though it is a new hotel in this area. The interior of the room looks haphazard. Some furniture layers are peeling and some drawers cannot be closed tightly. The toilet doesn't have a jet shower, there is a bidet but the water isn't fast, so it's hard to rinse or wash. Only 2 bottles of complementary mineral water are provided, usually we get 4 bottles at other hotels. The breakfast menu was below our expectations, in our opinion it lacked variety and the taste was lacking. Incomplete cutlery on every table. What we regret is, the swimming pool cannot be used at 8 am because it is being cleaned. I asked why it wasn't cleaned at night when it was quiet? The reason is lack of lighting. We chose this hotel apart from its excellent location, also because it has a pool because our children like swimming. The previous afternoon the pool water also looked less clear. We decided that the children would not swim, because based on our experience, it is not good to use the pool immediately after maintenance has been completed. The information was that at 9 am maintenance had just finished and we have to CO at 12 pm. Unfortunately our first experience was less than impressive at this hotel. Hopefully the hotel management can improve both in service and maintenance of hotel facilities.

My two nights stay there was a failure. I paid IDR. 1 million per night for nothing. I never have any bad experience staying in a hotel before but this was really bad. For a 4-star hotel, the room was really tired. The balcony door stuck, the curtains torn out. And the best thing is they give me dirty towels!! And they did not replace it at all until I checked out. Of course I called the reception ask if they can fix the room. I took so long for them to replace the curtains and fix the door (the technician had to go back and forth 3 times), meanwhile I had headache from the long journey and need rest. I asked the reception lady if I can change the room and told her all my issues, she doesn't even say sorry and hang up first!! What a hospitality!! Was asking if I could meet manager twice but they said no manager in-charge lol. Breakfast too, it was not that good. The taste, the food quality not sure if it's just normal here? The croissants are sad, nasi goreng was bland.. This was a BIG obstacle in my holiday in Lombok. Disaster. Should've booked oyo or reddoorz (budget hotel) instead cause there's no difference!!

It was credible stay at this hotel, all staff were friendly felt like home, They greetings always especially front office team who always smile whenever we met them at lobby. The location just close to the beach and you may enjoy the view of mandalika's beach from their restaurant

Hotel is in an okay location however the workmanship/finish in the rooms is very poor. In Australia a Council would not approve it. I feel sorry for the staff as they are lovely. There is no hot water, no spa, an okay gym that smells with torn carpet. Our room required a re-clean with clean linen and beds re-made. If I was the owner of this newish hotel I would be devastated with the end result. Very poor building and the owner doesn’t appear to want to spend any money for its upkeep.

One of new hotel in Kuta Mandalika, Lombok Island. Great location in front of Kuta Mandalika Beach. Good services. Actually this hotel was comfortable, but I thought there was something missing. Maybe because of brand new hotel, so they still processing to develop, expand and also complete the facilities.