Hotel Territorio

We had two nights here. A little out of the town centre but nice sea views and large rooms. Staffing is skeletal but friendly enough when you find one. Must have over a hundred rooms, but only perhaps 20 guests when we were there. Breakfast on the basic side.

It’s a nicely designed hotel: a modern feel, lots of wood and polished concrete, nicely laid out. The breakfast room has large windows and great views across the bay. Bizarrely, so did my bathroom: definitely one for an exhibitionist. (There was a blind.) My room was bright and spacious. The bed was comfortable and the pillows some of the best I had on this trip. The place could do with a bit of TLC. My bath towel had a hole in it. The top of the skirting boards hadn’t been cleaned for months - if ever - although the hotel generally felt and smelt clean. My door was stiff and the lock kept failing, requiring a couple of trips to the reception desk. The restaurant/bar is also a bit of an issue. In fairness, they don’t describe it as a restaurant, but they do serve food in the evenings, which is useful given that the hotel is about 20-30 minutes from most of the town’s restaurants. There are only 4 tables set up for dining and you have to make a reservation to use one. I could have eaten at a less suitable table without a reservation. I went back to my room to decide whether to go out and found the dining tables still empty when I came back 30 minutes later. I was allowed one then. Perhaps if I spoke Spanish I’d understand the system? It was the only hotel I stayed in with no complementary drinking water. That would be an easy improvement to make. Managing the hotel’s idiosyncrasies are some friendly and likeable staff.

When we arrived, we were impressed with the lobby area. Very nicely done with very nice art and of course the full size whale bone down the hall. Went downhill from there. The girl at checkin showed us the elevator and said byebye. Ok. Our room 403 was worse that the worst Motel 6 in the US. Altho the room was large that's where the good stopped. Let's start with the room - I found a hair on my pillow, NO water in the room, old stains on the chairs and bench at foot of bed, the bed was like concrete. The toilet room had a mysterious hole in the wall, bad patch job on wall by shower, shower miniscule, cheap ripped roller shade on window in shower area. Altho the menu card showed a charge for nespresso, there was not a machine in the room. The chairs were chipped and in need of a refinish. The blanket was thin as were the pillows. Our one meal in the restaurant was mediocre. The pumpkin soup was excellent, but our pizza with arugula was awful. Mountains of cheese with a LOT of raw arugula thrown on top. Yuck. This is not a quiet hotel. The floors are concrete so you can hear chairs, etc scraping along the floors. You do have an ocean view but it is noisy as there is a main drag right outside the hotel. The "grounds" were weedy and the back of the hotel had a used pallet sitting by the window. We had a funny experience with the language barrier. We thought we had ordered two glasses of wine, but got a bottle instead. Well, we had to drink it and it was delicious. This hotel could be very nice if management would look at the rooms as a guest would. The breakfast was subpar, your typical bread and cereal. No bacon and no service at table. There were scrambled eggs in a warmer however.