steven
8 Februari 2024
We stayed at this hotel for the Christmas weekend. Parking is only done by valet. Valet was instructed to manually lock the driver's door manually and would need the key to open the door. When we had the car brought to us the following morning, Christmas Eve at 1000) the car had been broken into. All windows intact so the only way to get in would be the drivers door was not manually locked. In August of this year, we stayed at this hotel for 8 days and never had a problem with parking. We completed an incident report and valet was given our contact information. After returning to the car at approximately 2200, we received a call at 2245 informing us the hotel would not park our car. They had the entire day to call us but waited to an impossible time to make a plan to park the car. Contacted the hotel and to date have not received any follow-up call.
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