"Two or three stars, probably considered pretty good for a mountain area. The staff were quite nice, but the hotel itself was rather large, and the facilities were a bit low-end."

"What a lovely hotel! Staff were so friendly and welcoming and the hotel was extremely comfortable and well-appointed. The place provides exceptional value for money. Breakfast offered a nice variety of options. We also had dinner on our 1st night and coffee and cakes the next day in the separate restaurant and we really enjoyed the food. Top service. The hotel is right next to the railway station and there are a couple of supermarkets a few steps away. It takes about 15-20 minutes to walk into Poprad. The walk is easy. And the town is worth a visit. The Christmas lights were beautiful. Thanks to all who made our short stay absolutely delightful. "

"Basic family hotel. Decent."

"This hotel is convenient for aquacity visitors. Other than that you wouldnt pick this place as is. Its a refurbished stadium tribune. Reception staff were incredibly nice and the small restaurant is also very nice with nice homey buffet food. Considering it was a buffet, it was actually the best i ever had, nothing was overcooked, soggy or cold. Pros are: good convenience for aquacity, free aquacity passes within accomodation, kind and helpful staff, buffet style dining so you dont have to wait for a la carte, bathrooms are very nice - well used tiny space, location just off the motorway. Cons: expensive if you dont want to use free aquacity passes, not sound proof, you can hear literally everything that happens around you, the rooms are tiny, even though we were given a larger room according to the receptionist. "

"Very clean and friendly looks just as advertised"

"First Impression and Rooms The hotel presented three double rooms with noticeably varied layouts: one had a sofa, another a balcony, and the third, though lacking both, featured a larger bathroom. While the rooms were aesthetically pleasing, the experience was marred by excessive heat. Despite turning off the heating, the air conditioning maintained a frustratingly high temperature of 26–28°C, making it challenging to cool the rooms below 22°C. Additionally, the air conditioning system was excessively noisy, even in quiet mode, making it difficult to sleep peacefully. Questionnaires and feedback forms were provided in the rooms, but no pens or pencils were available to complete them. The in-room coffee was instant Nescafé, which felt underwhelming compared to the potential of offering Nespresso machines. On the positive side, room cleaning and towel service were provided daily, and the mattresses were comfortable. However, the beds often consisted of two separate mattresses pushed together rather than one large bed, which could affect comfort for some guests. Check-In and Check-Out The check-in and check-out processes were fairly smooth and efficient. The hotel offers an online check-in option, which seems convenient in theory. However, this feature is unavailable when booking more than one room. Even when using the online check-in, guests are required to upload pictures of their passports, but the hotel still requests physical passports upon arrival, making the online form feel redundant. Hotel Facilities The hotel provided a chip bracelet for access to the facilities, but the use of these fabric bands seemed questionable from a hygiene perspective, as they appeared to be recycled. The pool area was enjoyable, and while the equipment and surroundings were generally good, they did show signs of aging. The sauna selection was impressive, though there were strict rules for use, many of which were ignored by other guests. The hotel enforces a strict no slippers/flip-flops policy in the sauna, citing hygiene reasons. However, this felt somewhat inconsistent, as some guests had visible toenail fungal infections, which seemed even more unhygienic. Additionally, the floors around the facilities were slippery, and I observed several people falling, so caution is advised. Dining Experience Dining at the hotel was the biggest disappointment. Coffee, tea, and juices were not available during dinner, only at breakfast, despite the all-inclusive package. One evening, a free jug of tap water was placed on our table, but on the second night, we were charged €3 for the same tap water. This charge was justified as part of their policy, but we were not informed in advance that tap water would incur a charge, which felt misleading and unfair. On a positive note, the hotel offered some typical Slovakian dishes, which were flavorful, along with healthy options. However, the selection included commercially packed items like pâtés and soft cheese, which felt lazy"

"The service was not as good as the day before, and the fried eggs for breakfast were reduced from three to one."