Hôtel Mercure Poitiers Centre

Great rooms, really nice place to stay

Located on the edge of the main center of town, the parking lot is 200 meters away. Upon arrival, I was greeted by a not very friendly young woman who recited her spiel as if she had already done it numerous times that day. I asked her how late the restaurant was open and she never mentioned having to reserve. Upon arrival at the restaurant, the rather snotty maitre d' asked me if I had reserved! They could maybe coordinate. The room I was in was very basic, with 2 single beds and no coffee/tea making facilities. Most annoying was the fact that the shower door did not close properly so water spilled out onto the floor.

Superb staff, lovely building, quiet but in easy walking distance to the old town. If coming by rail take a taxi as it's a steep walk up.

The hotel is very central in this delightful town. Loading and unloading is easy in the one way street but parking is a short walk away in a public car park, which the hotel will pay for. built inside what was a monastery it has interesting internal architecture and our rooms were two story with the bed up some stairs. This might not suit everyone but otherwise very well equipped and a good breakfast.

Very well located. close to shopping, restaurants and many historical sites. Unusual rooms, beautifully laid out. Comfortable bed, great shower and very good reception staff.Found the restaurant overpriced with surly, standoffish waitstaff.

Room not that impressive. Only discovered it is a converted church when I logged on to ***********. But the main reason for writing this review is to point out that they protect their wi-fi with a ridiculously complicated password. (Why? At most it only needs to stop people tapping into it from the street). The upshot is that I was not able to access their wi-fi from my phone. Reception staff were friendly but basically claimed their system wasn’t at fault. Disappointing

The service was excellent and it was in a old monastery; really unique.

Despite nice, if a little worn, rooms and a convenient location, I would recommend choosing another hotel until management improves their maintenance and service. After electricity failed in our first room, necessitating a shower by cellphone-light, they finally moved us to a new room (after multiple requests), which featured a thermostat flashing an error code and a room-key reader that fell off into the hallway. They never fixed the thermostat and the room was unpleasantly warm. The coffee maker and juice maker in the buffet were also balky.

Check in and out was super fast and friendly. Restaurant is wonderful. Room was extremely clean and recently remodeled/decorated. Everything worked perfectly. Super silent. Walking distance from train station and downtown. My (minor) regret was that the pillows and duvet were not made of dawn but of synthetic material which doesn’t breathe well.