Well we're to start?! I really don't know what people have to complain about to be honest, nit picking if anything! I booked this holiday as a surprise 40th for my partner for myself, partner and our 2 year old daughter. From the set go the hotel were amazing, they helped srrange balloons, flowers and even a bottle of champers for our arrival. They greeted us so warm and friendly and even had a porter take our bags to the room for us and a complimentary drink in arrival (water, but hey its needed after travels) In the room, you have complimentary coffee, tea and milk. In the bathroom, toothpaste and brush, bubble bath, body cream and shampoo (super cute touch) I asked for a quiet room due to the little one and being a birthday we wanted a nice chilled holiday, we were placed 4th floor and opposite the adult only pool. Thank you for this is was a lovely touch to a quiet peaceful evening especially with black out blinds. Heading for breakfast, lunch and dinner... well what can I say?! I've seen loads of negative comments about this but I'm unsure why as its such a huge dining hall you literally forget there's different places to look for food so unless you're one of those people who head to the same spot for food then you may see a similar food spread..so move your feet and loom around the hall haha you'll be truly surprised. The poolside, omg wow, everyone is super friendly, always always a sunbed available by every pool, there are also some photographers going around offering to take photos for cute little memories of you and your family etc (great touch, well done on this..no wet phones). Staff attitude!! Why are people complaining on this?! One thing my partner and I noticed was that the staff respond to how they are spoken too.. of you're not friendly then why should they be I mean completely understandable right? Manners are free so use them! We always said please and thank you and smiled and said hi to staff weather cleaners, bar workers or chefs in reply they were all lovely and we built a great report with them and had some great laughs too, so just be nice and you'll get the same back. We really did not want to leave this place, we met some great people around the pool, our 2 year old made some lovely little friends around the pool and at the mini disco too. Staff, food, hotel and people all amazing. Will definitley see you all again that's for sure! Thank you for making our stay well and truly memorable, sorry for the waffling review but it needed to be said for people like me who continue to look at reviews once holiday is booked. I promise this will be a hotel to remember.
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