We arrived to find only 1/3 elevators working. We were lined up out of the building into the parking garage waiting. When we checked in we were put in an accessible room which hadn’t been touched since the 70’s. Trying to get up to our room without a working elevator we were directed to a stairwell. We walked up 10 flights with our luggage before discovering that all the doors to exit the stairwell were locked. We returned to the lobby and waited in the extremely long line for the 1/3 working elevators. They were full from the parking garage by the time they reached the lobby. The bottom of the toilet was filthy and stained, the bathroom floor grout was filthy and black. The bathroom door was impossible to close and if you did close it you were never going to get it open. Not very accessible for an accessible room. I am also not sure why this room wasn’t set aside for someone who may have needed it. After seeing our room we returned to the lobby but the line up to check in was out the door, and we had tickets to the hockey game so had to either stand in line for roughly an hour and be late for the game or stay in the garbage room. I am sure it is more expensive to maintain and update accessible rims but if you are going to charge those staying there the same rate as the rest of the hotel they should be at the same level of cleanliness and updated. There was also no light in the room, the bathroom lights were dim. We had to call the front desk and ask for toilet paper…
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