Ulasan Anantara Mui Ne Resort

Great hotel with friendly and helpful staff

I arrived in Mui Ne to celebrate Tet/Chinese New Year, having first gotten a room at the Anam Mui Ne just a few minutes drive away. Due to the festival rush, they had no rooms after a few days and I had to move out to the Anantera Mui Ne. Both hotels were at similar price points, but the entire service approach was very different. For the entire time at the Anam, I could choose what to spend and where to eat, and there were even discounts on the spa treatments. At the Anantera, I was told that I had to sign up for a mandatory New Year gala dinner on the 31st which cost almost US$70. To be sure, that is the normal price for a dinner buffet, but the main thing is guests were not given a choice. As long as you stayed on that day, you would need to foot the bill. Later, I found the room unsatisfactory. There was a blockage of the shower drainage, causing the water to accumulate and not recede even after overnight, plus an unpleasant smell that originated from the shower area. The sofas had stains. However, the biggest problem was that the king bed was not a true king bed, being combined with two smaller beds and leading to serious lack of back support. When I asked to cut short my stay from 3 nights to 2 nights, I was told that I would not be refunded. Most reprehensive for me, the hotel staff that I spoke with kept passing the buck around when I asked who could authorize the refund. When Trip.com tried to help and asked the hotel staff, they constantly lied about the situation, saying to Trip.com that I agreed to waive my refund and/or I was being upgraded to a villa, when nothing of that sort happened and both suggestions were obviously mutually contradictory. Ultimately I decided my physical and mental health was more important and I went back to the Anam Mui Ne after securing a room, losing a very expensive one night's stay at the Anantera on top of the compulsory dinner. Maybe it was the Tet festival which led to B Team handling this, but someone really dropped the ball. This was a two three star experience at best.

I stayed at ANANTARA Mui Ne from July 30 to 31 and was very disappointed. There were ants in the room, which made my stay very uncomfortable. When I told the staff, their response was unprofessional and dismissive. No apology, no help – just excuses. For a luxury hotel, this level of hygiene and service is unacceptable. I expected much better from ANANTARA. Definitely not worth the price. 7월 30일부터 31일까지 ANANTARA 무이네에 숙박했는데 매우 실망스러웠습니다. 객실 안에 개미가 나와서 매우 불쾌했고, 직원에게 말씀드렸을 때 대응도 매우 무성의했습니다. 사과도 없고, 도와줄 생각도 없는 듯한 태도였습니다. 이 정도의 청결과 서비스는 고급 호텔이라고 보기 어려우며, 가격에 전혀 걸맞지 않습니다. 기대했던 수준에 한참 못 미쳤습니다. 我于7月30日至31日入住了ANANTARA美奈酒店，但体验非常失望。 房间里有蚂蚁，令人非常不适。我向工作人员反映时，他们的态度很不专业，敷衍了事，没有道歉，也没有提出任何解决办法。作为一家高端酒店，这样的卫生和服务水平是不能接受的。完全不值这个价格。 7月30日から31日までANANTARA ムイネーに宿泊しましたが、とても残念な滞在でした。 部屋にはアリが出て、非常に不快でした。スタッフに伝えたところ、対応は非常に不誠実で、謝罪もなく、助けようとする姿勢も見られませんでした。高級ホテルとは思えない衛生管理とサービスのレベルでした。料金に全く見合わないと感じました。

We were not expecting the very excellent facilities but were also overwhelmed by the professionalism and the excellent service of the staff Definitely for us the best resort in Vietnam

I had a pleasant two-night stay at the resort. The rooms were spacious and clean, although I did find a some ants on the desk. The bathroom design could be improved, as it tended to get a bit wet after bathing, creating some inconvenience. Each night, the resort surprised us with local sweet treats, which was a nice touch. The staff were friendly and charming. Personally, I wasn't a fan of the resort's design; the overgrown trees made it feel a bit gloomy, and there seemed to be a lot of insects and mosquitoes around. The swimming pool was large and warm, making it enjoyable for swimming, and the beach was well-maintained. Breakfast offered a good variety, and I particularly enjoyed the smoothies and butter. However, breakfast service ended at 10:30, and when I arrived around 9:00, there was less food available than before. I liked the crème brûlée, but it wasn’t refilled afterwards. Additionally, the staff didn’t seem very attentive during this time; I had to remind them to clear my stack of plates so I could continue eating. Aside from that, the service was generally quite good. I might consider returning if I visit Mui Ne again.

Anantara is a small piece of paradise in MuiNe. The hotel resort is well prepared to take tourists from all over the world, relaxing is a must. As soon as you arrive while waiting you are welcome with a relaxing massage and wonderful staff helps you around. If you are visiting MuiNe, Anantara is the right place for you, wonderful breakfast options, clean beach and warm cozy rooms. Special thanks to the detailed service from Ms. Thao deputy GM, Ms. Dung that took care of our room, Ms Huyen that helped us before arriving and each person from the hotel that always greeted us with a smile and a helping hand.

Very beautiful hotel, lives up to Anantara's reputation. Hotel service is good, but the large number of Chinese guests is too noisy.

Super breakfast with more options that you can think of. Worth the price.

服務確實很好👍辦入住有歡迎飲品+免費按摩。我們的管家Hong熱情專業！地理位置也不錯。整個氛圍也比較chill。不過作為美奈最好的酒店之二，我覺得房間的設施有點老了，如果旺季來性價比不高。國內酒店的牙刷，梳子，刮鬍刀，吹風機，床單被套還有浴巾哪怕檔次價格比越南差不少，但這些東西要好很多。國內加工製造這些東西真是又好又便宜，雖然越南現在加工業蓬勃發展，還有一段路要走。可能是我沒定別墅房型（因為想着就待一晚），對比之前centara住了2晚的泳池別墅房型，我還是更喜歡centara的別墅房型。但Anantara服務更好，更私人化點，centara小孩太多，太吵了，英文也不如Anantara這邊好。

Amazing！很漂亮的度假村，在MuiNe絕對算是Top級別，風景優美，有自己的私人沙灘。入住的時候會翹一次鑼，很有儀式感，工作人員Hang非常友善，歡迎茶火龍果茶也很好喝，每天開夜床送的小吃也很好吃，早餐豐盛且驚艷。定了Hanh Cafe的車離開，可以讓酒店幫忙聯繫大巴公司來接，這一點做的很好。

環境和服務沒得説，真的沒的説。這個價位的海景Luxury真的超值了！私人沙灘非常乾淨~早餐美味~spa也專業~下次還住！

很好，牌子在這裏呢 服務保持連鎖的一貫水準 早餐特別好吃新鮮 還有kid club 每天上午11點和下午1點 體驗了越南春捲的製作，做完之後可以帶回房間，也可以託管小朋友在裏面 玩遊戲 和聽英文故事，有專門的託管人員。

入住的時候酒店説沒有接到預訂方的備註，準備了雙床房給我，我要求大床，回覆沒有了，和平台溝通後，平台給付費升級了高級大床房，入住搞了將近兩個小時，有點生氣。入住後，服務很好，歡迎小點心和水果都放在房間裏的，酒店環境也幽雅，有自己的海灘，呆著還算舒服，就是裝修有點舊了

我們訂了兩間房，不是最低價的基礎房型，但是被安排入住的確是最差的房間！麪靠馬路和大門口，似乎是門衞室！房間設施老舊，特別是空調，發出無法忍受的噪音！前台接待客人的所謂“管家”，竟然坐在大堂沙發（客人就坐的）旁的邊桌上和客人溝通，非常不可思議，隨意到極點，難道是越南的服務特色？！最無法容忍的是，牙刷等竟然不是一次性包裝，令人細思極恐！幸好有攜程的完美售後服務，才使得我們的度假情緒不至於很糟糕！第一次入住安納塔拉品牌，感覺很不好！