Canada Lodge and Lake

what a beautiful place but there are problems here. If you disabled it's not suitable they have one small lift and believe me you have to move between two floors and then back again. Their disability toilets are not suitable very awkward when inside them not enough room. The food is beyond awful I had a vegetarian dish and it was a slice if cauliflower that wasn't cooked properly if this is the best the chef there can do I would hate to see their worse. I would not want to go back here with the problems and to finish it off my sister was given a room for the night where she couldn't use the toilet on her own and she could't shower as it isn't suitable for someone in a wheelchair. On day of leaving she fell and spent hours in hospital.

On its website Canada Lodge “Boasts some of the finest lodge accommodation in South Wales”. Heaven help my homeland if this is the case. My wife and I needed to stay near Cardiff to attend a Sunday anniversary service at a Church on the Ely Estate on the western edge of the City. We decided to combine it with a Saturday afternoon trip to the Arms Park to watch the Rugby. The location of Canada Lodge seemed to fit the bill I was not reassured when I rang in advance to find out the nearest rail station (for our Saturday afternoon trip). The person answering at reception told me that the nearest was Cardiff Central – my intended destination station. When I told her that there were nearer local stations she offered to ask or look on the map. Radyr, a commuter station with trains to the centre every 15minutes and adequate parking, is just two miles away. On arrival the Lodge proved to be hopelessly understaffed with one pleasant, polite but harassed young man appearing to do everything (receptionist, barman, breakfast chef). We were not shown to our room and had to return for details of Wi-Fi. The room itself (described as a subterranean apartment for no obvious reason) had a pleasant balcony and a good view over the lake. However, it was clearly tailored for summer visitors: it was very cold with inadequate blankets and a curtain falling off its rails. My wife was very annoyed that there was no hairdryer in the room – something we had never experienced at other hotels. There was no-one to ask since the staff member was busy at the bar with a long queue of people waiting to attend the event at the ballroom – I suspect that this sort of activity is now Canada Lodge’s speciality. I had an exchange, in which I indicated my dissatisfaction, the following morning with a pleasant and polite young woman who described herself as an events manager. The biggest cause of my dissatisfaction, which prompts me to write this full review, was an extra charge made at breakfast. We had paid £165 for the room, bed and breakfast. We are choosy on our coffee and asked for a strong espresso with milk on the side. We were told that if we exercised such discretion, we could take advantage of a machine which offered ‘designer coffee’ (!); we did so and were charged an extra £8.50. It turned out , incidentally, that the Saturday night activity was a mediumship event in which a psychic presumably communicated with the departed: I was not present in body or in spirit to witness what happened but any visitors from the afterlife were quiet and, despite the cold, we had a reasonable night’s sleep. Whether any of the visiting spirits were charged extra for coffee after their performance I don’t know but, if so, I hope they will add appropriate wails and moans to this complaint.

Our wedding day was so perfect and we couldn’t have done it without you all at Canada Lodge and Lake. We knew our wedding day would be beautiful just with your amazing surroundings and venue, but what we didn’t know was how incredibly perfect it would be just for us, the staff were all incredible, food was delicious- those canapés (chefs kiss). We had SO many compliments on our special day. It was everything we could have ever wanted and wished for! We can’t wait to celebrate many more anniversaries to come at Canada Lodge and Lake.

Went to a wedding here and stayed for 2 nights. Big mistake. Nothing opens in the actual hotel on other days than the wedding. So there was no bar,restaurant or anything else to get food and drink. The nearest pub is miles away down so serious lanes and really only accessible by car. No good if you want a few pints. Our chalet had no wardrobe. Again no good if your going to a wedding the next day. No WiFi. The telly worked OK if no rain. As soon as it rained all the channels went off. However. The day of the wedding everything was amazing. Breakfast,the wedding meal and wedding itself were great. The scenery is lovely as it is on a lake and the staff were great. Big shout out to Jo being the bar. Great lad. . So all in all. Get there for the morning of the wedding and save yourself the cost and stress of basically camping in a chalet or lodge.

We stayed at Canada Lodge in a family room for two nights. The location is lovely with pretty views across the lake and I can see why it would be popular for a wedding. The chalet itself was quite nicely decorated and very spacious. However there were some aspects that were quite disappointing given the money we paid for it. Firstly the bathroom is outdated; the grout in the shower was in parts mouldy and the floor looked like something you would see in a public toilet. The floor cupboards had doors made of flimsy chipboard and had not been painted. They were also stained. The bathroom fixtures and fittings were partly outdated, including an old fashioned toilet and outdated soap dispensers attached to the wall. Then we come to the breakfast... the first day we were only offered a cooked breakfast, no juice, cereal or yoghurt and no coffee/tea refills. On the second day, because there was a wedding fayre being set up in the cafe the breakfast tables had all been squashed into a tiny conservatory. When we arrived there were no tables suitable for three people and we couldn't move the chairs around as this would have meant blocking the gangways between the tables which were very close together. The staff seemed to be rushed off their feet but were very helpful when I told them about the problem and they moved a table into the main part of the cafe for us. This time there was cereal and yoghurt and juice available on a small table in the corner.The cooked breakfast was ok but my daughter's toast was very dry. It is such a beautiful location that it was a shame that it was somewhat spoilt by the decor and the poor management of the breakfast in the cafe. That said, the staff were really helpful, trying to do their best under quite difficult circumstances. I would not return.

We picked Canada Lodge as our wedding venue after doing thorough research & visiting a few venues. As soon as we visited Canada Lodge for the first time, we knew we would get married there as it was just the most beautiful place. We booked one of their wedding packages which was extremely good value for what you received & included everything we needed. From the very start the amazing staff were accommodating & helpful in the process. They really cared & from showing us around the venue to assisting us in the planning they were brilliant in every aspect. Their communication was fantastic and as we lived a good couple of hours away it was a bit tricky to organise but they were there to help us & answer any questions we had. They helped us organise every part of our wedding & they made sure it was perfect for us. I must mention Nicola who is such an amazing lady who helped us a lot throughout & eased our nerves by ensuring everything was taken care of so we didn't have to worry, especially on our big day. I must also give a special mention to Hollie who is extremely knowledgeable & experienced. She was just wonderful all the way through our experience from the start to the end. Hollie helped us so much, she really put our minds at ease & answered so many questions for us & ensured everything fell into place, she was there holding our hands from start to finish. You are definitely in good hands with the hardworking staff of Canada Lodge. The accommodation was beautiful, the venue absolutely stunning. Our wedding day was just perfect. The weather, the food, the entertainment everything was just absolutely absolutely perfect. All of our guests absolutely loved every part of it too! I wish I could redo the day all over again! Thank you for everything you did for us Canada Lodge, we cannot recommend you highly enough!