Hotel dengan Parkir Gratis di London

I would highly recommend the Renaissance Hotel to everyone. The staff are extremely friendly, welcoming, and always happy to help. We stayed in an Executive Room with a runway view, which also gave us access to the Executive Lounge — a great experience overall. The food quality was very good, and the breakfast was definitely a highlight of the hotel, with a wide variety of options available. A special mention to Faris, who was very professional, welcoming, and genuinely helpful. He went out of his way to make our stay comfortable. Anifa at reception was also very friendly and efficient, ensuring our check-in process was smooth and completely hassle-free. Mesley in the Executive Lounge was also very friendly and welcoming, making the experience even more enjoyable. Overall, a fantastic stay — 5 out of 5 stars 🌟

Saya menginap di hotel ini selama tiga malam (10, 11, dan 12 Juni 2025) selama liburan di Inggris. Proses check-in sangat lancar. Lokasi hotel ini fantastis, karena dekat dengan banyak objek wisata utama di dekat Tepi Selatan Sungai Thames, dan stasiun kereta bawah tanah Blackfriars dan Southwark juga dapat dicapai dengan berjalan kaki beberapa menit. Kamarnya bersih, tetapi saya tidak yakin mengapa saya diberi ”kamar aksesibel” karena saya tidak ingat pernah memintanya saat melakukan reservasi. Fasilitas dasar tersedia, tetapi tidak ada lemari, loker, dll. Sarapannya enak. Harganya, menurut saya, agak mahal, mengingat fasilitas yang tersedia. Akan menginap di sana lagi, mengingat lokasinya.

After I made booking via trip.com for 8 nights, I sent a request to hotel for two single beds instead of one king double bed in my room and also my room to be facing the river, not the back alley of the hotel. I did not receive any response/reply from the hotel until I arrived at the hotel for check-in. The staff at the check-in desk (Ms. Kalyani) told me that there is no room with two single beds available and the only rooms available are with one king size double bed + the room is facing back alley. She said the rooms facing river will cost more as they are premium rooms and if I want I will have to pay GBP35.00 more per night for 8 nights. She kept insisting that hotel staff replied to me via email/call or message that there is no room with two single beds available and facing river side. I told her several times that I have not received any message or call or email from anyone regarding this. She kept arguing and she was joined by more staff who also kept arguing. I told her that it is not acceptable that after I have made the full payment in advance, now you are telling me that you cannot give me a nice room. If I cancel at the day or check-in at hotel, I loose a significant amount of money. So, I am left with no choice but to accept whatever room is offered to me. After an hour of unreasonable arguments by the hotel staff (mainly Ms. Kalyani), I was shown a decent room facing river with a king size double bed. I specifically requested for two single beds but I was left with no choice but accept it because of the full payment in advance. This is something which trip.com and the hotel management must look into. Because if your hotel has made an agreement with trip.com to accept guests coming via trip.com, then it is the hotel's responsibility to make sure that guests requests are replied/responded on time. You cannot simply blame it on guests and ask them to check with trip.com. You are accepting bookings via several online booking agents including trip.com. It is your responsibility to check and confirm to guests any requests coming through online booking agents. Simply pushing it on guests and asking them to check with trip.com is not acceptable and this must change. In the end, Ms Kalyani (the staff at the check-in counter) stopped arguing and trying to prove her point that they are right. I have stayed in this hotel before for 4 nights and it was a good experience but this time it was not good. Although, Ms Kalyani tried to compensate me with a free breakfast voucher for two, for one day, it was not a good experience overall. The staff on the front desk in day shift and night shift are mostly very arrogant and ill mannered. They are probably paid low wages and no training provided to them to smile and be polite to guests. Mostly the flat face and rude replies with arrogance. I think the hotel management must look into replacing the Managers in day shift and night shift and also the should consider hiring people with good attitude and provide them proper training. This is not a good hotel to stay for long term, I will not recommend to anyone to stay in this hotel more than one day.

Amazing location, amazing service. It was my birthday and the room was decorated beautifully with complimentary drink and chocolate. Could not have asked for more. The only negative was the room was extremely hot which made is very uncomfortable to sleep. On the second night spoke to front desk and they advised to turn all air con/heating off and brought us a fan up so the second night slept like a baby in very comfortable beds. The pool area was beautiful but u fortunately we ran out of time but when we have another stay at the beautiful hotel we will certainly visit it.

I like the place I am very happy to stay in millennium Hotel location are good public transport are closed close into town and close to Central. I recommend it for all my friend and family to use the millennium hotel.

BIG THANKS to 'Best Wester Greater London Hotel' on Cranbrook Road, booked via the amazing Trip.com discounts 🙌 🙏 ❤️ The team service here is one of the best... the care and support from Stephan, Sarah, Hassan, Maksym, Natalie, Yana, Triveni, etc is one reason I will always book here - they will do their best to fulfill your needs 🌟🌟🌟🌟🌟 Also, walking distance near Ilford station, bus stop and ALL shops XCEL centre, nearby. Rooms are pristine clean, quiet options, non-smoking, and comfy, powerful hot shower 🚿 and delicious breakfast, most tasty ground coffee, fresh orange juice, bargain value for money. Gratitude 🙏

Lovely clean hotel with attentive staff. Our room wasn’t ready for when we checked in so the staff kindly gave us free drinks. Can’t complain will definitely go back!

Hotel ini menawarkan nilai yang cukup baik dengan fasilitas standar dan pilihan sarapan yang memuaskan. Namun, saya sangat kecewa dengan protokol pasca-check-out mereka terkait barang yang terlupa. Selama menginap, saya meninggalkan beberapa makanan yang sudah dibuka dan belum dibuka di kulkas kamar. Sayangnya, staf membuang atau menyimpan barang-barang ini tanpa memberi tahu saya—sangat berbeda dengan pengalaman saya baru-baru ini di hotel pedesaan di Liverpool, di mana resepsionis langsung memberi tahu saya tentang parfum yang terlupa. Meskipun kerugian finansial di sini kecil (sekitar £30), kurangnya komunikasi mencerminkan standar layanan pelanggan yang buruk. Untuk sebuah hotel ternama di London, kelalaian seperti itu tidak terduga. Saya mendesak manajemen untuk merevisi kebijakan mereka: pesan sederhana kepada tamu tentang barang-barang yang terlupa akan sangat meningkatkan kepercayaan dan profesionalisme.