Ulasan Hôtel Altona

Staf hotel sangat tidak ramah! Di penghujung hari pertama menginap, pengurus rumah tangga mereka memecahkan sesuatu di kamar mandi. Mereka salah menuduh kami merusak barang-barang mereka, dan mereka memaksa kami membayar 250 euro. Awalnya 500 euro Malam itu, pakaian dicuci di kamar, karpet basah, dan karpet dikeringkan setelah ditayangkan. Kami juga bersedia membayar sejumlah kompensasi, tetapi pihak hotel meminta kompensasi 500 euro, yang tidak dapat saya terima. Staf Ctrip yang membantu mengoordinasikan, dikurangi menjadi 250 euro. Keesokan paginya, sesuatu yang tidak menyenangkan terjadi lagi. Ketika kami keluar untuk bermain, kami melihat staf kebersihan dan memberi tahu mereka bahwa kamar kami tidak perlu dibersihkan dan di sana tidak perlu membersihkannya! Mereka setuju! Hasilnya, kami kembali di malam hari! Tidak hanya ruangannya yang dibersihkan! Barang-barang di kamar mandi dirusak lagi oleh mereka! Kami segera pergi ke meja depan untuk menjelaskan bahwa itu bukan kami! Staf kebersihan merekalah yang melakukannya! Akibatnya, pria di meja depan mengabaikan kami! Kami sangat takut diperas sehingga kami tidak berani masuk kamar mandi sepanjang malam! Saya sangat marah! Saya tidak ingin memberi mereka satu jempol pun! Ulasan buruk, ulasan buruk!

Everything is great, the service also great he is so friendly. The location is also great. You can reach the Hotel with bus and Metro

Easy to find, near to Gare De Nord and surrounding with shop, eateries etc.

Took metro line 4 back and there were a lot of gangsters and questionable people at the exit doing ***** and stealing :/ the area not safe

Excellent value for money! Very nice bathroom. Kettle in the bedroom very useful. Good location for taking trains/eurostar

We would definitely recommend the hotel for it’s location as it’s walking distance to some nice tourist spots and restaurants, also the hotel is close to two different train lines which makes it easy to get around the city. One negative is the rooms don’t have air conditioning which means during summer they can be very hot, although they do provide a small fan.

Really nice& good location

They didn’t cancel my booking when I had urgent reason, after the first booked day that I didn’t check in they gave my room to another person, weird behavior.

The room size is tight and receptionist is doesn’t know the checkin process and amount to be paid

good location clean rooms quite and polite sevice

After arriving to the hotel at 12 to leave our luggage before the check in, We came at 15.00, to take our room and put our luggage, the hotel receptionist was weird saying mais on a plus de chambre double after having confirmed to me the reservation of a double chamber, as he was very disappointed that we said to him that this work is unprofessional, he found us a room like we wanted but starting to talk alone, and saying that what can he do and this is not his problem and addressed my friend in a very disappointed and not very friendly way claiming to her that he's not even talking to her. The point is that the service was bad there's one person that doesn't know how to talk with people and how to make wrong things pass smoothly, as he's always making the same mistake in everything you ask, but the rest was good, the room was clean not enough to get 5/5 but 3. No tissues in the room except the ones in the toilet. No shampoo except two small packs. You can hear everything happening in the hotel due to the thin walls.

Nice place for the price. Very friendly but not a great neighbourhood to stay unless you’re on a tight budget .

Good spot but the room are a bit old in the bedding used and its very noisy in the morning lobby, a lot of arguments happens with the traveller and the front desk.

Location is best