1. To enter the premises, you need to key in a code into a keypad. When I arrived to check in, I was initially not allowed in as the on-duty counter staff insisted I type the code. However, I had received no communications from the hotel/trip.com prior to my arrival. According to the hotel, they had sent me emails through trip.com repeatedly prior to my check-in informing about the need to pay a deposit online before being able to receive the code and room details. However I did not receive anything, and was not allowed in at first until I requested for the on-duty staff to call the manager and allow me to talk to the manager.
2. The listing stated that a hairdryer is included but it is not.
3. The room was modern and clean.
4. To enter your room, you have to scan a QR code. Chances are, the QR code is on your phone. If your phone has no battery, you probably cannot enter…
I would recommend there being a full-time proper receptionist to facilitate check-in to avoid such situations in future.
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