Maison Albar Hotels le Pont-Neuf

The room is definitely not the same as the room showed in the website. It has no bathtub, no balcony, no view at all. We even could not open the curtain because you could see nothing outside but others can see inside. No privacy at all. I forgot 4 bags of ham in the  mini bar refrigerator when checked out. This is I bought from Madrid airport as a gift. I called hotel reception at 3pm only a few hours after we checked out to look for the ham hoping to collect them soon. After waiting for two hours without any response I called again and the reception said “we did not find ”. I did not believe. A few minutes later the reception called back for the first time and said they have thrown away my ham. How can you believe: a five star hotel throw away guests’ things without any record or reporting. The ham is brand new and not opened in original nice packing , well preserved in the refrigerator. How arrogant the reception was! She made me feel it was my fault to left my things at the hotel and bother her for it. Yes, she is right: be careful of your belongings! Could not give one star if I can. This can not be a 5 star service, very bad unprofessional guest service. Never back again.

Soap and shampoo quality is sooooo bad. They should change it. Staffs are amazing and nice.

外出して一旦戻ってまた出掛けて夜お部屋に戻るとカーテンが閉められ、シャワーの準備でバスマットも用意され、使用したタオル、ゴミ箱も綺麗にしてありました。 TOTOのウォシュレットが設置されていて、便座も暖かく快適でした。立地はバス停や地下鉄に近く飲食店も多く便利です。ルーブルも歩いて行ける距離です。ホテルの方はみなさん親切でとても良い接客をうけました。