Blue Nights Appartements 108

TERRIBLE service....actually, I wouldn't even call it service what they had. Check in instruction says to call ONLY when you arrive at front door. When we did that, we were told to wait 15 min (on the streets) before someone can come and let us inside the building. We received some more instruction by the guy who was very UNFRIENDLY. Least he could do was take us up to the first floor and show us around but fine, we managed ourselves. One of our apartments has an air conditioner installed but no remote and it didn't turn on. We also didn't have sheets for the baby bed. We tried calling the number provided for support and no answer. Tried WhatsApp and finally got a response about an hour later. We had to go down (and even into the storage room) to get the sheet because that same unfriendly guy was to lazy to get it and hand it over. Asked about the AC, was told to press the green button. Went up to the room to find this 'green button' but it didn't exist. Called the same number and the guy he can't help and can't get anybody to help and to call back in the morning. It's 30 C in Paris and we had one small fan for 5 people. Called the guy again and he said stop calling and said it's not a hotel and that we should call Blue Nights. OK...called a number posted on the Blue Nights website and no answer and was redirected to use WhatsApp. Sent a message through WhatsApp and the response was AC just installed and doesn't work yet and they cant help since it's 10.30pm. Fine, I asked when can they help and got no answer. Checked the next day for another fan and still no answer. Sent a final text that asking if they can help and til this day, no response. Apartment is super small, not enough chairs provided for the amount of people it promised to house. Cheap decorative and material. Holes and scratches in walls when we arrived. Only thing it had in advantage was close by a metro. Parking was also super shady and cramped. We definitely won't be staying with these people anymore. Not worth the slightly cheaper rate (we paid more than €2600 for 4 nights for 12 ppl).

On arrival two women came out of a shop next door stating room wasn’t ready and demanding us to provide a further £500 for a ‘deposit’ after accommodation already paid in full. Didn’t know who there were. Eventually after lots of ‘discussion’ taken to the apartment, where a family with young child were in there ‘cleaning..?’ Try to contact the guy who originally had we had contacted via Airbnb, and he had told us to book direct on their company website, not Airbnb - worse thing we did… No reply to our request for explanation, or help to assist, as the description of apartment not as promised or advertised! Accommodation, okish, nothing amazing and location was a bit ropey. Will not be back and do not recommend using this company!

Pessima struttura tutto è stato assurdo. L'abbiamo prenotata tramite *********** sul sito abbiamo acquistato l'appartamento da 59 mq e ci è stata rifilata una stanza che non era neanche 28mq ,nessun tipo di assistenza ed eravamo in 4 a trascorrere 5g in un buco. Senza carta igienica con asciugatrice e lavatrice proprio fuori la porta non si poteva dormire, nessuno a cui chiedere carta igienica saponi prese non funzionanti lenzuola sporche e la cosa più grave la nostra camera comunicante che era inclusa nei 59mq affittata ad altri che dal balcone potevano accedere direttamente alla nostra camera. Viaggiamo molto ma una situazione così terribile mai vissuta con 2 bambine (9 e 13 anni per cui non proprio piccole). Assistenza da parte del gestore e da parte di booking ancora oggi inesistente. Booking prima ci dice che ci avrebbero bonificato una parte poi che avrebbe dovuto rimborsare il gestore (ma senza avvisarlo) il gestore ovviamente un fantasma. Poi ci hanno detto che sul sito c'era stato un errore nella descrizione della camera.. ma state attenti è una truffa ancora oggi la camera è venduta con una metratura da 59mq ma Vi rifileranno metà di quel monolocale che viene venduto a 2 prenotazioni diverse e vi troverete nella nostra terribile situazione. Nessun rimborso ci è stato dato, nessuna ulteriore spiegazione è giunta, abbiamo soggiornato dal 4 all'8 dicembre. Spero questa traccia almeno Vi sia utile per non prenotare