Paris Marriott Rive Gauche Hotel & Conference Center

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The location of the hotel is great; it is pretty close to the Metro and supermarkets (Franprix and Monoprix). There are several nice restaurants around. However, the room is full of dust, and the bathroom is a little moldy at the corners of the bathtub. The water temperature is so unstable as a roller coaster. For personal reasons, I kept my privacy tag hanging on the door during my stay and cleaned the room myself. However, two staff members tried to break in for a 'wellness check,' which was quite rude. The mattress is probably the worst I have ever had in any Marriott; it made my back hurt for days.

I wish I'd listened to the few recent bad reviews that had been written about this property and kept my reservation at our original small boutique, well-rated BW affiliated hotel. However, given we were only staying a night and that it was offered for a reasonable number of points for as a Bonvoy reward, I took the jump. Elite members used to decent Marriott-branded hotels, spend the extra points and choose one of the other Paris hotels (the Westin, the other Marriott or the Renaissance). I can confirm that: -AC or the hotel's ventilation system currently doesn't work. Windows don't open. We had the vent blowing on "high" and it was just recirculating air. I have a travel clock that's also a thermometer. We never managed to cool the room below 24C. It was around 13 or 14C outside that night. Shouldn't have been that hard to cool down the room by 2-3 degrees to sleep well. I love the thick feather duvets Marriott uses, but not when the room can't be cooled down to 20-21C. When I called the service hotline, I was told they were having issues with the system and it was what it was. No offer to even bring up a fan. Nothing. It was a "oh well, too bad" attitude. -We also had toilet issues. Our toilet flushed poorly. You had to hold the flush button for at least 30 seconds to properly flush anything. -Platinum/Titanium elite members, forget about receiving any value or being recognized here. I don't expect an upgrade to a suite or the top corner room every time I stay. I understand hotels do what they can with what they have available. Their inventory shows "executive" rooms and diffetent types of suites available. We booked a standard "Paris view" king room and received a "Paris view, high floor" king room. The way the floors are built, the elevators are in the middle. There's around 15, maybe 18 rooms to the left or right of the elevator lobby on each floor. Our door was 4 doors away. Couldn't even be bothered to place us further away. That was my minimal expectation. No slippers or bathrobes in rooms here. Poor shower pressure. Good luck washing your hair if you have long ones. -Front desk: The coldest reception welcome I've received at a Marriott in a long time. I swear if Bill Marriott was still CEO, properties like this would get a call from HQ to review their staff training. We are French Canadians. The agent was struggling in French and answered us in English a few times even though we were clearly not English speakers. That was extremely odd in Paris. No mention of Bonvoy status, only that, and I quote "breakfast is not included. Because of your membership, you can take the continental buffet tomorrow morning at the restaurant. Normally, it's not included, but we don't have a lounge at the moment". Jeez louise, I felt like I was being handed a favour... -There's a "Bonvoy Elite" line for the front desk, but it was neither manned or enforced in the evening when we arrrived, or the following day at check out, where the line was all t