Pullman Palm Cove Sea Temple Resort and Spa

Ulasan Pullman Palm Cove Sea Temple Resort and Spa

Pullman Palm Cove Sea Temple Resort and Spa

5 Triton Street, Palm Cove, Queensland, 4879, AustraliaLihat Detail Hotel
Pullman Palm Cove Sea Temple Resort and Spa
Pullman Palm Cove Sea Temple Resort and SpaPullman Palm Cove Sea Temple Resort and SpaPullman Palm Cove Sea Temple Resort and Spa
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Kami Samakan Harga
1 malam

Ulasan Tamu

8.6/10
Very Good
57 ulasan
Ulasan terverifikasi
Location8.8
Amenities8.6
Service8.3
Cleanliness8.7
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All reviews(57)
Positive reviews(6)
Reviews with photos/video(5)
Negative reviews(1)
ARTUR
Studio Room
Menginap di Des 2024
Couples
5 ulasan
10.0/10
Outstanding
Diposting pada 8 Feb 2025
The location is great which is a bit further away from a busy central street, yet it is only 5-7 min walk from the convenience store and all the restaurants. The hotel has a really nice pool. We got the smallest room but it was very specious for the two of us. The bathroom had a natural light, which is a big plus as well as a spa bath, which had a sticker from housekeeping that it was cleaned for us. The staff is very attentive, and managed to prep our room half an hour earlier, they stored our luggage, made sure we could change and enjoy the pool while waiting. Then came all the way to find us to give out the key, while our luggage was already in the room. Loved our stay!
Philippe
Two Bedroom Rooftop Apartment With Spa
Menginap di Nov 2023
Family
8 ulasan
6.0/10
Diposting pada 2 Jan 2024
The room is great! Quite spacious with enough space for a family of four. There is a barbecue grill and kitchen as well as dishes and cooking utensils. Very good. But the service and hospitality is poor. The worst experience I’ve ever made! There is one restaurant that is always fully booked, but still has tables and chairs available. You have to please them to make up a table for you, very uncomfortable for a five star hotel! Then they have a lagoon bar that offers foods and drinks. First day 29. Dec there was a wedding, so the lagoon bar was closed for hotel guests. Food can be ordered to room, because restaurant is fully booked. We asked if there is a celebration for New Year’s Eve, but concierge told us it was cancelled because no people were interested in. On 31. Dec they closed lagoon bar again for hotel guest because suddenly they had a New Year’s Eve party, but not for us. On January 1st there was no room service…. Check out was the same unfriendly treatment as during check-in… If you don’t mind to spent your holidays like a tenant it’s a great place. As a hotel guest better try another one. We will not come back here!
6/8
Tanggapan dari Properti: Dear Philippe, Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your positive comments about the room, its spaciousness, and the amenities it offers for families.However, we are truly sorry to hear about the service and hospitality issues you encountered during your stay. Your experience does not align with the high standards we aim to maintain at our property, and we deeply regret any inconvenience this may have caused.We apologize for the inconvenience you faced with the restaurant bookings and seating arrangements. Regarding the lagoon bar's closure for the wedding and New Year's Eve event, we apologize for any disruptions to your plans. We strive to strike a balance between hosting events and catering to our in-house guests, and your feedback is essential for us to improve this aspect. We regret any miscommunication about the New Year's Eve celebration, and we will work on better communication to avoid such confusion in the future.Your feedback is invaluable to us, and we appreciate your patience and understanding during your stay. We hope that you might consider giving us another opportunity to provide you with a more enjoyable and hassle-free experience in the future.Kind Regards, Megan Kadic
Chuuu._.b
Studio Room
Menginap di Nov 2023
Travel with friends
3 ulasan
10.0/10
Outstanding
Diposting pada 4 Mar 2024
Good vibes and have big swimming pool
Guest User
One Bedroom Apartment
Menginap di Des 2022
Couples
1 ulasan
10.0/10
Outstanding
Diposting pada 26 Jan 2023
The Pullman Sea Temple Resort was a beautiful hotel. The service was excellent and the 1 bedroomed apartment was fantastic in every way. I will definitely be returning!
Tanggapan dari Properti: Dear Valued Guest, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found our property beautiful. We are thrilled to hear that you received excellent service from our team. This will be shared and celebrated. We look forward to warmly welcoming you back in the near future. Sincerely, Jessica JamesGeneral Manager
Anonymous User
One Bedroom Apartment
Menginap di Mar 2025
Couples
3 ulasan
8.5/10
Very Good
Diposting pada 15 Apr 2025
Awful breakfast. Only 1 dish to choose from the menu. Low quality of food. After sorting it out at the reception, they kindly allowed us to choose bread as well. Far from a safe swimming area, the hotel could actually organize it themselves, but no.. Sometimes there is no one at the reception for 5 minutes. The hotel does not pull for the status of Pullman, it is Novotel.
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Yunshanyunshanyun
Studio Room
Menginap di Nov 2023
Couples
13 ulasan
10.0/10
Outstanding
Diposting pada 16 Feb 2024
The hotel is not in Cairns, and is more niche. You can go directly to enjoy the leisure and tranquility of Palm Bay. The hotel's large swimming pool is highly recommended and even has a diving area. The rooms are a bit shabby compared to domestic hotels of the same level, so it is recommended to be mentally prepared. Very special and beautiful memories~
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Anonymous User
Studio Room
Menginap di Mei 2024
Couples
121 ulasan
5.5/10
Diposting pada 13 Jun 2024
Not what we like
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