Novotel Palembang - Hotel & Residence

Ulasan Novotel Palembang - Hotel & Residence

Novotel Palembang - Hotel & Residence

Jl. R. Sukamto No.8A, 8 Ilir, Kec. Ilir Tim. II, Palembang, South Sumatra, 30127, IndonesiaLihat Detail Hotel
Novotel Palembang - Hotel & Residence
Novotel Palembang - Hotel & ResidenceNovotel Palembang - Hotel & ResidenceNovotel Palembang - Hotel & Residence
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

4.4/5
Very Good
76 ulasan
Ulasan terverifikasi
Location4.4
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(76)
Positive reviews(72)
Reviews with photos/video(20)
Awesome stay(10)
Great service(5)
Negative reviews(2)
KADHIRVELAN
Superior Room With 1 Super King Bed
Menginap di Jun 2024
Business travelers
194 ulasan
5.0/5
Outstanding
Diposting pada 17 Jul 2024
Room is very nice, view are amazing, food are nice, staff are friendly especially on the breakfast area, been staying in here for bussines or family pleasure and always been happy with the service, will stay in here again next time.
6/20
Tanggapan dari Properti: Dear Android appsWarmest Greetings from Novotel Palembang Hotel & ResidenceWe sincerely appreciate you taking a time to share your grateful experience at Novotel Palembang Hotel & Residence, the whole team is delighted to hear that you really enjoyed your stay with us.Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city.Kindest regards,PraburizalFront Office Manager
Jefry
Deluxe Room with 1 Super King Bed
Menginap di Jan 2025
Business travelers
123 ulasan
4.0/5
Very Good
Diposting pada 9 Mar 2025
Nice hotel, lokasi oke.. ac kamar dingin… recommended… thanks
Tanggapan dari Properti: Dear Mr. Jefry, Warm greetings from Novotel Palembang Hotel & Residence, Thank you for your excellent rating. It is certainly a pleasure to know that you feel comfortable during your stay at our hotel. We are very pleased to know that you had a memorable stay with cool AC and a good location, thank you also for your recommendation for Novotel Palembang. We all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to Palembang Sincerely, Rikasari Front Office Manager
Connie
Superior Room With Twin Beds
Menginap di Jan 2025
Couples
3 ulasan
5.0/5
Outstanding
Diposting pada 17 Feb 2025
Good location, great service
Tanggapan dari Properti: Dear Ms. Connie,Warmest Greetings from Novotel Palembang Hotel & Residence,We sincerely appreciate you taking a time to share us your grateful experience at Novotel Palembang. Once again thank you for your continuous support and we are looking forward to welcoming you back at Novotel PalembangSincerely, RikasariFront Office Manager
Guest User
Superior Room With 1 Super King Bed
Menginap di Mar 2024
Business travelers
6 ulasan
5.0/5
Outstanding
Diposting pada 5 Jul 2024
great hotel, clean, nice, big rooms,and good facilities and good location
Tanggapan dari Properti: Dear Value GuestWarmest Greetings from Novotel Palembang Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PraburizalFront Office Manager
ttavel
Superior King Room with Pool View
Menginap di Des 2023
Other
70 ulasan
4.0/5
Very Good
Diposting pada 10 Jan 2024
Overall, the facilities were good. However, the spa facilities were not good, and the spa operating hours were different from the advertisement. I only ran it for a while in the afternoon
Tanggapan dari Properti: Dear TtavelWarmest Greetings from Novotel Palembang Hotel & ResidenceWe sincerely appreciate you taking a time to share us your grateful experience at Novotel Palembang. We are very happy that you loved our hotel especially our facilities.For information our Spa open from 11.00 am to 11.00 pm and for steam or sauna we open from 04.00 pm to 08.00 pm.To improve service in the future, we hope you can provide detailed information regarding spa operating were different from advertise We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,PraburizalFront Office Manager
AnnT
Superior King Room with Pool View
Menginap di Jun 2023
Business travelers
4 ulasan
5.0/5
Outstanding
Diposting pada 27 Jul 2023
Really impressed with this hotel. New and spacious and very comfortable
Tanggapan dari Properti: Dear AnnieTingzon,Warmest Greetings from Novotel Palembang Hotel & Residence. Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city.Sincerely,Herman WijayaGeneral Manager
Chifandemiao
Junior Suite
Menginap di Jan 2025
Business travelers
6 ulasan
3.7/5
Diposting pada 18 Feb 2025
The room environment is very good, the facilities are a bit old. After checking in, the hotel asked for 200,000 Indonesian rupiah for swimming fees. I refused to pay and never asked again. The service is very good and the environment is OK, but it is still far behind domestic hotels of the same price.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Mr. Chifandemiao,Warmest Greetings from Novotel Palembang Hotel & ResidenceWe sincerely appreciate you taking a time to share us your grateful experience at Novotel Palembang. Once again thank you for your continuous support and we are looking forward to welcoming you back at Novotel PalembangSincerely, RikasariFront Office Manager
Guest User
Superior Room With 1 Super King Bed
Menginap di Des 2024
Business travelers
6 ulasan
3.7/5
Diposting pada 17 Jan 2025
The layout of this hotel made me uncomfortable. The ceiling in the room was very high. I felt uncomfortable as soon as I entered the room and couldn't sleep all night.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Guest, Warmest Greetings from Novotel Palembang Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. We hope your next visit will be pleasant . Sincerely, Rikasari Front Office Manager
Guest User
Superior Twin Room with Pool View
Menginap di Jan 2024
Family
10 ulasan
5.0/5
Outstanding
Diposting pada 16 Feb 2024
The room is very small and cannot accommodate an extra bed. The two adults and two children paid extra to get a suite, which is basically not available for Chinese people. The children loved the outdoor swimming pool and the food was mainly local food. The staff service is very good.
Teks AsliTerjemahkan dengan Google
6/7
Tanggapan dari Properti: Warmest Greetings from Novotel Palembang Hotel & ResidenceThank you so much for give us a good rating, we will share with our team. I am sure that your rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our servicesLooking forward to welcoming you back at Novotel Palembang.Sincerely,PraburizalFront Office Manager
Anonymous User
Superior Room With 1 Super King Bed
Menginap di Feb 2024
Family
1 ulasan
4.0/5
Very Good
Diposting pada 3 Mar 2024
Facilities and rooms are okay The receptionist and manager are bad👌
Tanggapan dari Properti: Dear sir Warm greetings from Novotel Palembang Hotel & Residence Thank you for your rating. We consider your complaint a serious matter and rest assured that our team will immediately take corrective action to improve our service. Your comments become a reference for us to continue to provide satisfaction to our guests. We look forward to your next visit to Novotel's signature hospitality with a more enjoyable experience. Best regards Praburizal Front Office Manager
JOONKYU
Deluxe Room With Twin Beds
Menginap di Feb 2024
Business travelers
7 ulasan
5.0/5
Outstanding
Diposting pada 26 Mar 2024
This is a hotel I always use when traveling on business. It's really comfortable and all the staff are so friendly.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Sir/Madam Warm greetings from Novotel Palembang Hotel & Residence Thank you for your excellent rating. It is certainly very pleasant to know that you feel comfortable while staying at our hotel. We are very happy to know that you have had a memorable experience and enjoyed the facilities we provide as well as our services with typical Novotel hospitality characteristics with a more enjoyable and memorable experience. We look forward to your next visit to our hotel. typical Novotel with a more enjoyable experience. Sincerely, PraburizalFront Office Manager
Guest User
Deluxe Room With Twin Beds
Menginap di Okt 2024
Business travelers
4 ulasan
5.0/5
Outstanding
Diposting pada 17 Jan 2025
The room is quite big and well equipped
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Guest, Warmest Greetings from Novotel Palembang Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. We hope your next visit will be pleasant . Sincerely, Rikasari Front Office Manager
Dwie
Superior Room With Twin Beds
Menginap di Des 2023
Business travelers
149 ulasan
5.0/5
Outstanding
Diposting pada 18 Jan 2024
Get lower prices than others, complete good service and facilities, breakfast is also delicious
Tanggapan dari Properti: Dear Mrs. Dwie Warm greetings from Novotel Palembang Hotel & Residence Thank you for your excellent rating. It's certainly nice to know that you feel comfortable while staying at our hotel. We are very happy to know that you have had a memorable experience and enjoyed the facilities we provide as well as our services with typical Novotel hospitality characteristics with a more enjoyable and memorable experience. We look forward to your next visit to Novotel's signature hospitality with a more enjoyable experience. Best regards, Praburizal Front Office Manager
Guest User
Superior Room With Twin Beds
Menginap di Nov 2023
Family
15 ulasan
4.0/5
Very Good
Diposting pada 1 Jan 2024
The hotel has a good parking area for brushes, the swimming pool is good, just for brushing the toothpaste the toothpaste is like a 2 star hotel, at least a small pepsodent... and Sosro brand tea bags, star hotels should have enough for their tea...so far the place is comfortable
Tanggapan dari Properti: Dear Value Guest Warm greetings from Novotel Palembang Hotel & Residence Thank you for your excellent rating. It's certainly nice to know that you feel comfortable while staying at our hotel. We are very happy to know that you have had a memorable experience and enjoyed the facilities we provide as well as our services with typical Novotel hospitality characteristics with a more pleasant and memorable experience. We really appreciate your comments and input regarding room amenities which we have received and we will use them as material to improve quality in the future. We look forward to your next visit to Novotel's signature hospitality with a more enjoyable experience. Best regards, Praburizal Front Office Manager
AJUN
Deluxe Room with 1 Super King Bed
Menginap di Apr 2024
Business travelers
51 ulasan
5.0/5
Outstanding
Diposting pada 18 Jul 2024
Friendly service, comfortable facilities, delicious food all
Tanggapan dari Properti: Dear Mr/Mrs Adjunct Warm Greetings from Novotel Palembang Hotel & Residence, Thank you for taking the time to provide a review of our hotel while you stayed with us. We are very happy to know that you had a memorable experience and enjoyed the service and food we provide. The green and beautiful environment is indeed an attraction for many guests to return to stay at Novotel Palembang. We have also conveyed to our staff your positive comments. Once again, thank you for your review and we all look forward to welcoming you back to Novotel Palembang Hotel & Residence. Regards, Praburizal Front Office Manager