I recently stayed at the charring cross in otto unfortunately, my experience was far from satisfactory. Here are the key issues: 1. *room cleanliness and hygiene: the room was not adequately cleaned. I found dust and stains on various surfaces, which was disappointing. 2. *room allocation: despite booking an exclusive room, i was given a different, inferior room. This discrepancy was frustrating and unacceptable. 3. *room service: the room service was subpar. Requests took too long to be fulfilled, and the staff seemed disinterested. 4. *staff behavior: the staff's attitude was unprofessional. They lacked courtesy and failed to address my concerns promptly. 5. *housekeeping: the housekeeping was inconsistent. Some days, my room was not properly cleaned, and amenities were not replenished. 6. *restaurant: surprisingly, there was no restaurant on-site. This inconvenience made dining options limited.
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