Ulasan Hoshino Resorts KAI Kinugawa

I had a fantastic stay at the hotel! The staff were incredibly friendly and attentive, making me feel welcome. The room was clean and comfortable, with stunning views. The amenities, including the hot spring and restaurant, were top-notch. I highly recommend this hotel for a relaxing getaway!

An extravagant Onsen Hotel experience. I came in Autumn in the depth of fall colours. Every night the wind in the trees lulled me to bed. The rooms with the private tub and terrace are awesome. Dinner and breakfast is luxurious too with a sampling of local Nikko delicacies like Yuba. A hotel for adults looking for calm and solace.

We terribly regret booking this hotel. It completely ruined our stay in Niko. It feels like a large chain hotel with no character and no attentive customer service. 1. The location is very (!) far from all the attractions. 30 minutes by car to Nikko temples, and one hour (!) drive to all the main waterfalls. We should have done better research. 2. We booked a room Japanese style with a private outdoor onsen. The decor is not really Japanese style (very modern) and the outdoor onsen had mosquitoes! Impossible to relax. Also, the water wasn’t very hot and you cannot adjust the temperature from the room. 3. The restaurant has beautiful presentation, but we did not like the food at all. When we politely asked to cancel our next nights’ dinner reservations (we paid a lot of money for this hotel) they refused to refund, even after we told them we will not be coming to the dinners. They showed no flexibility or sensitivity and we were very upset with the food. Very disappointed. 4. Value for money - for the price they charge, I expect better accommodation, better food, better location, and much better service. Be careful about booking this.

The hotel location may be somewhat challenging to locate, but once found, you'll discover a beautiful hotel with fantastic service. Additionally, the included dinner is delicious and enjoyable.

Really nice

Very good

Will definitely go again

Food is very average Other good

The three of us walked up from Kinugawa Station. It took about 15 minutes to walk. It was mid-December and the red leaves had not yet receded. The environment along the way was beautiful. The hotel is a one-way hotel-specific cable car up. It is very unique and different from other hotels. Breakfast and dinner are all Japanese-style, with careful ingredients, fresh and delicious.

The impressions are the most rosy. About the pros: 1. The hotel looks well-kept and new. The room is large, with a balcony, toilet with shower, there is a mini-bar, tea accessories, pajamas, yukatas, everything is in place. Small gifts. Everything was very nice. There is a coffee machine in the lobby area, you can take books to read, there is a souvenir shop. 2. Warm attitude during the serving of food, especially during dinner. The taste of the food and the quality for me were excellent. As a foreigner unfamiliar with the traditions of the cuisine, we are grateful for the opportunity to touch the culinary microclimate of the region. Although I understand that my opinion cannot be considered expert. 3. A good area with onsen. There is an indoor pool and rotenburo, there is no need to bring towels from the room. There is a small common lounge area with drinks and ice cream. Minor minuses: 1. If you go to the hotel by taxi, it takes you to a gravel path, and then you calmly get there by walking a little to the official entrance of the hotel. But if you walk, and it's about 20 minutes from the station, then knowing that you went through a more convenient service entrance, the detour to the main entrance will seem strange, although in the end it has its own charm. 2. The service at the entrance to the hotel seems a little blurry. Especially after the service in the same restaurant. But we arrived late in the evening, so it is likely that everyone was just tired by the time we arrived. 3. The hotel held a lecture on our evening, but it was in Japanese. Although I do not see a mechanism by which it could be made more accessible. Hiring a translator who would translate into English for a couple of foreigners is strange. Conducting it in English when most of the guests were Japanese is wrong. The hotel is not cheap, but I think it is worth the money. I highly recommend it.

Very good hotel. It is also very comfortable to take a hot spring bath at night. The catering cost performance is full! The front desk service is a little worse because of an intern. I am very satisfied with everything else.

The room was a bit disappointing than expected

酒店入口其實都幾遠。不是自己駕車一定唔方便。不過酒店有自己的䌫車上大堂又真係好有驚喜及有趣。不過繁忙時間就有排等車就是了⋯房間內有自己的風呂絕對是一大賣點。早晨及黃昏去泡一轉，享受房間對住的自然美景真的身心舒𣈱。不過晩上因為飛蟲問題就不太建議用。都係返去用大浴場好了。大浴場雖然冇乜景，但是有免費的飲品及冰條提供。房間除了我打死了一曱甴外，其實都叫清潔乾淨的。晚餐早餐都係唔錯的美味。 服務態度貼心，仲有小朋友玩具可以借。2歲女兒亦住得開心。

Super relaxing and the food is delicious I had a good night's rest, I was so happy