I was disappointed with their policy.
We are 5 people and need additional key (At first, they gave one card key)
I asked one additional key and they requested deposit 200,000VND for add.
After 1-2 hours, I returned additional key to reception and asked to return the deposit.
However they said they can return the deposit if i give all card keys!!! And it means they’re not going to give back until I check out next day. I didn’t understand WHY.
Really disappointed with this process.
Finally they returned the deposit for one card because I didn’t agree with that.
I think it will be nice to change the policy.
Because that deposit is only for one additional key requested.
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