I stayed here the night before an early flight out of Newark. The front desk lady, had a great attitude and she was so friendly and helpful. She assisted me with a food delivery driver that was “lost” and when he never showed, she gave me a tip to a restaurant that would deliver. She proactively got me set up on the airport shuttle.
The morning of my flight, the two ladies working in the lobby greeted me and offered to assist me with the shuttle. They offered a to go snack since I was leaving before breakfast. Then they chatted with me and other guests waiting for the shuttle.
The hotel was sparkly clean and smelled nice and fresh. There was tea/coffee and cookies in the lobby and snacks for purchase.
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