Hotel dekat The Mall and Literary Walk, New York

The hotel is in an excellent location, right next to Fifth Avenue, with Rolex, Tiffany, Rimowa and other big brands outside. The hotel is the first St. Regis in the world, and there are many historical introductions on the first floor. The room is very comfortable and spacious. It is a great hotel in Manhattan, where every inch of land is valuable.

The location is nice, close to Times Square. The hotel is clean, as other Hilton hotels. Breakfasts are good too, with very pleasant service. But there are some things that left that bitter feeling after my stay that I would like to share. 1. Destination charge. This is the second Hilton hotel in New York I have stayed at, and both charged additional USD35 for so-called destination fee per night. As the receptionist said, it’s MANDATORY. This 35 dollars are charged per day and the guest must use it the same day, they don’t even accumulate. How do you spend it? In the hotel restaurant or bar. What can you buy with it? Three bottles of drinking water, or two cans of beer…. Why am I forced to spend my money on the things that I don’t need and that are so overpriced? You already charged me for the room, and I happily paid for it. 2. The hotel page here shows a picture of “swimming”. It’s a rooftop swimming pool. I was excited to have a chance to spend some time in the pool. The reception said there was none. Please remove the picture from the page, as it is misleading. 3. There is no tea or coffee in the room. That’s the amenity available in every hotel, even the cheap ones. But when we called the service, they said: no, we don’t offer coffee or tea. But they did bring us a kettle:) I can see that it’s not listed in the available amenities here, but I didn’t even expect that. It’s such a little thing that makes your guest’s stay more comfortable. Anyways, it was quite a pleasant stay despite these unpleasant details. Thank you.

It's the small room but enough for three. The location is pretty good. It's around Times Square so it's easy for us to walk around there. The problem is there is no space for changing the clothes in the bathroom so we have to go out from the shower room and take clothes on. When one person is taking a shower, other two were waiting in the lobby in our case. But we could check in before three and they kept our luggage after check out so this stay was pretty good.

I don’t think there could possibly be a better hotel in NY for location, value and friendly service.  This was my fourth time staying there and it will be our NY hotel for our next trips.  Only one tiny negative; the shower doesn’t have enough of a block to keep the water from leaking into the bathroom.  I understand that there could be a trip hazard with more of a barrier, but a wet bathroom is not perfect. It did get better when I aimed the shower head against the far wall, but why?  There must be a better solution.

Right in the heart of Time Square and a short walk to the subway to go anywhere. The outside noise while able to be heard really didn’t bother us. Would definitely consider staying here again.

The room is relatively large, very clean, good location, close to the central station, convenient for travel, complete facilities, 1.8-meter large bed, two sofas and coffee table. The chandelier in the living area is very distinctive, but the bedside tables and carpets are a bit old. The bathroom It's clean, but when taking a shower, the shower curtain can't block the water and the bathroom will be covered with water. The bathroom has shower gel, shampoo and a small bar of soap. Bring your own slippers, toothpaste and toothbrush. There is a hair dryer in the room. The guy at the front desk was very friendly and could store our luggage. He also asked us if we wanted to use the bathroom. Overall it's worth recommending.

The room is nice and spacious. Everything in the room is very clean too! Most importantly, the location of the hotel is really good. But the elevator isn’t that great. It takes way too long to wait for the lift.

Staff very friendly. Hotel is new and clean. It is in a shopping centre so you got lots of shops and restaurants with in mins. about 6 mins from Flushing train station. Highly recommended.

Good location if you want to be near the airports. The free shuttle from LGA to Hyatt is great. Otherwise, about 45 minutes out of Manhattan by subway. Good food all around. Comfy bed, big rooms. Breakfast is great. The only thing I didn't like - feather pillows. Bad for my allergies and just not comfortable. The air con is also quite loud (but doubles as white noise to drown the sirens outside I guess?) Would stay again

The room is relatively big enough and clean. However, I really did not like the service in all aspects as following: Front desk: It took 20 minutes to explain that breakfast was included. I showed my email and app where it is clearly written ”included”. Breakfast: very simple one and refill takes forever. I had to tell the waitress to refill the coffee and other meals who was standing next to the table and scrolling her cell phone without any greeting to anybody. Shuttle bus: We made a reservation for the bus at 12 pm and we're told to exit the hotel 10 minutes before. The bus driver did not open the bus door and showed his 5 fingers to wait. I knocked the door at 12 to get in but the driver was so rude and asked if we were in hurry and complained that he had been awake since 2 am. It was his duty to take us to the airport on time. He complained again and again during the ride which was unbelievable. I never experienced such behavior from shuttle bus driver. Overall the hotel is not 4 star hotel! It is 3 or below.