I wanted to try this hotel as it's a new Ritz Carlton in the central part of New York City. What could there be to not like about this hotel. The room was very clean and quiet but overall average and a tad on the small side. Nothing wrong with the room but it didn't have that "wow" factor I was expecting. The real issue was the service. We had problems with service in the restaurant multiple times and problems with the service in the bars multiple times. Also, the rooms don't have irons or steamers and after calling twice to get one sent to the room one night, we finally gave up and left with wrinkled clothes (it was in the room when we returned later that evening). None of these taken on their own are worth complaining about but it starts to add up after a few days. When you stay at a hotel like the Ritz Carlton, you expect the service to be, literally, perfect and when it's not, it leaves you disappointed.
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