Holiday Inn Express & Suites Woodside Laguardia Airport

Semuanya baik-baik saja kecuali beberapa hari ketika mereka tidak merapikan tempat tidur, sisanya semuanya baik-baik saja.

Hal pertama yang berhenti sarapan pada jam 9.30. Ketika saya datang untuk sarapan jam 9.32 staf mengatakan kepada saya bahwa semuanya sudah selesai juga air panas. Luar biasa Saya telah berada di banyak hotel tetapi hal ini tidak pernah terjadi pada saya. Tidak ada pengering rambut dan pada akhirnya minta pajak 50 dolar kepada saya. Mengapa??? Untuk nilai yang persis sama Anda menemukan banyak hotel di Manhattan. Tidak dekat dengan stasiun metro mana pun tetapi di jalan anonim.

Great hotel. The room was spacious and clean. Housekeeping done well. The breakfast has quite some choices and is refilled constantly. They have two computers with a printer that you can use free of charge (if needed). Would certainly stay here again

This was the worst experience I’ve ever had at a Holiday Inn! I usually choose this hotel chain for its service quality, but this stay was incredibly disappointing. I booked a Standard King Size room for two nights. When I checked-in at night, I received my key card and went to my room, only to find that it was a basement room with just a tiny window, not the large window room I had booked. I immediately went back to the Front Desk to request the correct room, but the staff told me that it was already full and only this room was available. I asked why they didn’t hold the room I had booked since I should be getting what I paid for. Their response? "Because you arrived at night." This excuse made no sense at all! Then, another staff member (curly hair) walked over, mumbled complaints, showed an upset attitude, and finally said she would move me to a new room—but only for one night. The next day, I had to move back to the standard room. The way she handled the situation was extremely unprofessional. A staff member should never complain or show frustration in front of guests! The next morning, my husband and I brought our luggage down and returned our key card as instructed. However, a different staff member told me that I could actually stay in the same room. So, I placed my luggage back in the room again and went out for the day. Before leaving, I specifically informed housekeeping to clean the room. When I returned that night, I couldn’t access my room. After going back to the Front Desk, the staff told me that the room I originally booked was full, meaning I had to stay in the same room again. Worst of all, when I finally got back inside, the room had not been cleaned at all, even though I had requested it in advance! Overall, this was the worst Holiday Inn experience I’ve ever had. The management was disorganized. This stay completely changed my perception of the Holiday Inn brand. I would never recommend this hotel!

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The hotel facilities are very good, the service staff are very friendly, the service is thoughtful and considerate, and there is a shuttle bus to the airport. The experience is great, and I highly recommend it to everyone