City Rooms NYC - Times Square

I would avoid this place , as there are much better places in the city at similar prices. The sheets were dirty, no pillowcases, and bugs were in the room. When I raised these issues to management, I was constantly told that they would try and fix them, but then nothing was done. I was then given the e-mail of management to remedy things after my stay, but got no response after multiple inquiries. I know its cheap, but there are comparable spots that are cleaner and more attentive. The only reason its not one star is because the staff at least pretended to care and its unfair to blame them when there were literally no pillowcases available and management seems to have checked out.

After reading a lot of reviews we were a little skeptical going into our trip. I want to start off by saying we were presently surprised. This hotel is half the cost of those surrounding it, believe it or not, you get what you pay for. Is this the Ritz? Absolutely not, so don’t expect it. What you get here is a nice, clean room and full bathroom right in the heart of Times Square at an affordable price, nothing else. I read a lot of complaints about having to walk up stairs, yes you have to walk up stairs…not a big deal. No we couldn’t get the TV and WiFi to work, but also didn’t try very hard. We didn’t come to NYC for the hotel tv and WiFi. Aside from those couple things this hotel was great and would absolutely stay here again. We booked a king room and got a King bed that was more comfortable than other hotel beds I’ve slept on. Everyone at the front desk was very friendly and offered to carry our bags up the stairs to our room for us. I can’t speak on the refund complaints as we didn’t need to cancel our trip but we didn’t have any random additional charges or anything like that. Overall, if you’re looking for a clean, barebones affordable place to stay in Times Square I would absolutely recommend this stay

Pros: The location is amazing, and the air con worked well. Cons: In 8 days my room was not serviced once even though I asked it to be. The cleaning staff kept showing up at 7am/8am when I wasnt ready and asked them to come back and they never did. The wifi didnt work, the TV didnt work, the bathroom floor flooded every time I used the shower and the walls were paper thin so I could hear absolutely everything going on around me. Oh, and on the day I checked in, they didnt have a key card for me - I had no access to my own room for the first 18 hours and had to get staff to open the door for me whenever I left the room on the first day.

Do yourself a favor – stay away from this place. Paid for 6 nights – stayed for 5 One block north and right you will find a real hotel (for the same price) with housekeeping and elevator. You will not get any response from the management whatsoever. It’s basically a rip-off you should avoid.

Terrible hotel! We checked in and checked back out again. We arrived to the hotel checked in carried out bags up the stairs to our room, where we found a tiny room with the window being left open which leads out to an alley. The bathroom was dirty and looked like it hadn’t been cleaned before we had arrived and seeing cockroaches come up the drain too. We booked ourselves a new hotel within minutes and left! Definitely do not book here.

Do NOT stay here if it’s the last thing you do. I chose this hotel to save $50 on my stay vs other budget hotels in the area. Never again. The room is puny (which was expected), but the state that the room was in is poor at best (see pictures below). Walls are paper thin - slept with a sound machine on and was still woken up by cleaning staff going into other rooms and singing in the hallway starting at 7AM. The bathroom “door” (if you can even call it that) was an opaque plastic sheet on a slider, but did not even cover the whole doorway, making you choose between covering sight lines into the shower or the toilet but not both. Terrible, terrible hotel and not even cheap.