Ulasan Arabella Residence

#negative #I was disappointed with the Toiletries, Bed Comfort Level, Natural Light in the Room, Room Layout, Location, Hotel Smell; Rubbish hotel !

舒適、 安靜

效率非常非常低，而且經過攜程推薦，提出的很多要求不合理，退費攜程又退不出來！

酒店品質完全不匹配對應的價格！

Bad experience with us. Won’t come here again in the future. The hot workers who was noooooooooooooooooooooo nice to us, made us to feel soooooooooo bad and no satisfied. For us, here is one only woest hotel for my friends. The points we didn’t like everyone’s service aditude! Won’t come to here againnnnnnnnn!!!

The electricity cut off for 2-3 hours minimum a day they don't refund and they took extra charge for a service that they don't give details for However it's too expensive and not a place you can relax in their rooms they charged me 70$ for nothing I knew about they call it service

Staff was friendly and helpful. The property is clean, conveniently located near mall area and suitable for families.

Staff is friendly and helpful. The area is nice and conveniently located near a mall area.

They did not deliver breakfast on time the first day and I missed it. Other than that the place was nice and the staff were helpful.

I enjoyed my stay at Arabella Residence. The staff is friendly, the rooms are clean and comfortable. The hotel is close to amenities making it easy to get around and also visit close by places. I highly recommend

It is not a hotel , it is a residence , why it is advertised as a hotel! There was no ramp for the luaggages , there was no receptionist. They added multiple hidden fees , and when I discussed with them they said it is there in the website. The receptionist showed up 10 min later and he was an example of the poor customer service. He does not know how to communicate. I paid already for breakfast and 3 people to stay and they insist that I hav to pay 12 US dollars if I want to stay. I paid for breakfast and they had my family to pay again for it. The elevator is in mid level and you have to use stairs to go to your room. The location was unfoundable by Uber drivers and they cancelled 3 times. There were cracks on the walls , also kids playing in the streets with noise. The view was unpleasant when we opened the windows, for empty land with lot of garbage. I highly recommend that this place to be taken out the website. I’m planning to file a complaint in Egyptian tourism office. Such a horrible experience.

the room is very big and friendly service，breakfast comes lots of food. the staff are exallant .Mr Osama is a great man I want to thank him for every thing. They help me at every thing the hotel is very clean and very tidy.for sure I will come back again

The stay was ok because they accepted to change room for a higher standard. My first room A/C was leaking on my bed while I was trying to sleep.

My stay at Arabella residence exceeded expectation, from the moment I arrived the staff was incredibly friendly and helpful!! The room was great, it was very clean and the furniture was all great. They also had a big tv which was great for me. The bathrooms were great and extremely clean, I was serviced at all hours and was provided with all the things I needed at any time. The staff was incredibly helpful and my room was cleaned everyday. The location is also great!! It is close to everything you need in the area. I would definitely recommend Arabella residence for anyone coming to cairo and is in need of a nice and cozy serviced apartment.