Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
Great loacation and friendly staff, We upgraded the room to the corner unit, not sure if it was worth it.
Terjemahkan
Adrianna
Menginap di Feb 2024
Bisnis
5.0/5
Fantastis
Diposting pada 8 Feb 2024
Very friendly staff, great location. parking is a little tricky, it's the street behind the hotel- and there is no gym, although they will give you a voucher to a nearby gym about 1.6 miles away. Would definately stay again, smelled very nice and room was big.
Terjemahkan
Mahary
Menginap di Feb 2024
Pasangan
5.0/5
Fantastis
Diposting pada 1 Feb 2024
The property manager was personable and friendly. Her customer service at check-in set the tone for a great stay.
Terjemahkan
Lori
Menginap di Jan 2024
Keluarga
5.0/5
Fantastis
Diposting pada 27 Jan 2024
We love that it’s pet friendly, and appreciate the convenience of the location. Everyone on staff was very attentive and very helpful.
Terjemahkan
Wesley
Menginap di Jan 2024
Pasangan
5.0/5
Fantastis
Diposting pada 19 Jan 2024
Beautiful place in the perfect part of downtown Napa. Walkable to everywhere in the area. The pictures under represent how nice this place is
Terjemahkan
Mayra
Menginap di Des 2023
Pasangan
3.0/5
Diposting pada 29 Des 2023
Check-in was very easy. Staff was friendly and we were gifted a tote bad with waters and snacks. Such a nice touch! The city view room with a king bed was spacious and bright. Only negative was the bed. Did not sleep well at all. Mattress was uncomfortable and pillows were flat. Thankfully we were only there for one night. Also, saw no signage for self park so had to do valet.
Terjemahkan
Sharon
Menginap di Feb 2024
Keluarga
5.0/5
Fantastis
Diposting pada 21 Feb 2024
Very nice hotel in an excellent location for walking around downtown Napa.
Terjemahkan
Geoffrey
Menginap di Des 2023
Bisnis
5.0/5
Fantastis
Diposting pada 6 Des 2023
Really enjoyed staying in downtown Napa which has really grown up as a city. Hotels like the Andaz are a part of why Napa has grown up. Sophisticated, non-pretentious, clean and friendly are the key words here. My only complaint is minor, but their shower/sink water was musty smelling and the combination of complimentary soaps in the shower (which was awesome) were not complimentary (peppermint shampoo, cilantro conditioner and rum bodywash).
Terjemahkan
Lisa
Menginap di Nov 2023
Lainnya
3.0/5
Diposting pada 30 Nov 2023
Did not have warm/hot water in the bathroom sink to wash my face the first night. The fridge reeked of something rotting so it was gross to put my water in there to chill. It made me very concerned over general cleanliness of the unit.
On the 2nd night they TURNED MY WATER OFF. the front desk's response was "oh didn't they tell you when you checked in that this was going to happen?" [Answer: no!]. Why book a room that's scheduled to have the water shut off??? The gentleman who answered my call said he'd refund me the destination fees of my stay but when I checked out in the morning he had not. The woman checking me out didn't seem too concerned about the quality of my stay but did say she'd refund me the destination fees. Given that I booked through ******* I am not sure how this refund will work but I would like someone to look into this.
Terjemahkan
Verified traveler
Menginap di Feb 2024
Lainnya
4.0/5
Luar Biasa
Diposting pada 19 Feb 2024
Great service, wish more dining options available when increment weather
Terjemahkan
Jeff
Menginap di Jan 2024
Teman
5.0/5
Fantastis
Diposting pada 31 Jan 2024
Great hotel, perfect location in Napa to walk to everything. Would recommend