Hotel Family-friendly Nanjing

Overall it's a wonderful experience staying at Central Hotel. I would like to call out the following amazing staffs: 前台 佳佳 小董 陈鹏 孙晨曦 陈鹏 very patiently and kindly helped to register for 南京博物馆 using her own mobile number. I am very grateful for such action. 佳佳 is very polite performing room check-in for me. 春梅 - 客房经理 王主管 - 客服主管 Housekeeping team is amazing. 王主管 responded to us very fast, when we provided feedback that the internet is very bad. 春梅 bothered to review the feedback that I have provided that the room is very stuffy. She contacted me the following day, and suggested to change to another room. I am greatly impressed by the teams involved. They really look at all feedback and comments.

This was the first hotel in China that made a strong impression on the exceptionally great service back when I was living in China back in 2009. Everything is effortless yet well thought of. I stayed at the Jinling Hotel 15 years ago with my wife. 15 years on we came back with our young children and the service remains as exceptionally impeccable. You can tell right from the GM (Mark) through to the front desk (Leo Huo) the service comes from the heart. Thank you Leo for taking care of me and my family during our short stay in Nanjing. Keep up the good work and looking forward to our next stay.

Delicious breakfast, attentive staff, business-like ambience, state of the art service. Location is ok. It's right next to the Pioneer Library, a very famous art library and is also within 30 minutes or so to other cool places like a water park, the Nanjing City Wall, Nanjing Eye (a bridge). Not many restaurant options nearby but the hotel foods is pretty good. There's a Japanese restaurant nearby and an Italian one called La Mia Casa is worth a visit. Very good hotel overall. No complaints except for costly dinner (148 RMB per person per buffet meal).

It is wonderful hotel with friendly receptionist and nice deco room. The breakfast and executive lounge foods very delicious. The location is in the centrum and near metro station. The room is quite big and with beautiful view. The indoor swim pool is big and clean. Everything's I met is good memory for me. I am sure I will come back when I visit Nanjing again.

Stayed here 4 times in 2024. Everything is good. Front desk staff need to improve. We were urgent to check in the rooms and they were chatting while processing. During this stay there were some minor renovations on our floor outside our rooms. To be fair the hotel should close off the floor. Otherwise all is very good.

The best place to sty in Nanjing! Beautiful, clean, comfortable room, pleasant, friendly and attentive service, and an absolutely gorgeous view from the 65th floor! The location is perfect, right next to Catherine park and Gulou metro station. I especially loved the bed, it was probably the most comfortable bed I've ever slept on. 100% recommend!

The staff is very accomodating and the room is clean and big. I had an Awesome experience 👍👍👍

Staying at the Shangri-La Nanjing Hotel was a luxurious experience. The hotel’s location is convenient, close to key attractions and shopping areas, making it easy to explore the city.The room was beautifully designed, spacious, and equipped with all the modern amenities you could need. The bed was incredibly comfortable, ensuring a restful sleep. The hotel's facilities, including the fitness center and spa, were top-notch and well-maintained.The service was impeccable, with staff who were attentive, friendly, and always ready to help. Dining at the hotel was also a highlight, with a variety of delicious options to choose from.Overall, the Shangri-La Nanjing Hotel offers an outstanding experience with its luxurious accommodations, excellent service, and prime location.

Service: The overall service is almost responsive. In the evening, the air conditioner was not working, so the staff sent four heaters. The shuttle bus waited for about three to five minutes in the morning, and there was a call to urge during the process. The hotel also needs to collect a deposit of 2,000? Now Ctrip rarely collects deposits. Facilities: It is not at the level of Marriott at all. The facilities of the 3,500 villa are not as good as those of the express hotel. The Buddha's Hand Villa we stayed in, the bathroom in Figure 6 is ridiculously small! The shower room can only stand one person at most. All the furniture in the room has been used for at least ten years, and it is not even as good as the facilities of 🍊 All Seasons, which is ridiculous... Hygiene: The vents in the closet are full of dust, and there are holes on the stools in the room. Safety: The most important thing is that the door in Figure 10 leads to the basement! The basement is like a maze and I don’t know if it will lead to the outside! ! As we all know, this is an open park. How is the safety of the guests guaranteed! ! In addition, all four rooms have doors leading to the terrace, which can be locked from the inside, but the terraces on the outside are separated by four beads, which can be opened by someone with intentions, which makes people feel insecure. . . The overall park environment is built on the mountain, and the air is very good. The environment is unique, but the facilities are really not good...People who have requirements for room facilities can take a detour.

The hotel is high-end and has a great environment. The front desk service is very enthusiastic, especially Xiao Zhao's front desk service is very thoughtful. The rooms are spacious, clean and hygienic, and the waiters are very polite. My family and I feel that the Fengchao is worthy of being the first choice in Nanjing, which is really great.