Ulasan Mercure Nagano Matsushiro Resort & Spa

Tanggapan dari Properti: Thank you very much for choosing to stay at Mercure Nagano Matsushiro Resort & Spa.We’re delighted to hear that you appreciated the spacious and clean room, as well as the serene mountain view. We’re also glad that the traditional Japanese ambiance resonated with you, even with the furniture's classic style.It’s wonderful to know that you enjoyed the complimentary snacks and drinks available throughout the day. We especially appreciate your mention of our peaceful location and the convenience for guests traveling by car.Your recommendation means a lot to us, and we hope to welcome you back for another relaxing stay in the future.Mercure Nagano Matsushiro Resort & SpaWEB Team

Tanggapan dari Properti: Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa.We truly appreciate your honest feedback and are glad to hear that you were impressed with many aspects of your stay, including the breakfast, room size, and overall experience. While our location may be a bit distant from the city center, we’re happy to offer a peaceful retreat with convenient access via complimentary shuttle and local buses.It’s wonderful to know that you would consider returning in the future—we would be delighted to welcome you back and provide you with another enjoyable stay.Mercure Nagano Matsushiro Resort & Spa

Tanggapan dari Properti: Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa.We appreciate you taking the time to share your feedback with us. While we're glad you found the hotel spacious, we are truly sorry to hear that certain aspects of your stay did not meet your expectations.Regarding the onsen, we understand your concerns about its size, operating hours, and the number of guests. We will take your comments into account as we look for ways to improve the comfort and experience for all our visitors. As for the buffet dinner, we regret that the variety did not meet your expectations over multiple nights. We aim to offer a diverse selection, and your feedback will help us enhance our offerings.Thank you once again for your valuable input. We hope we can have the opportunity to welcome you back in the future and provide a more satisfying stay.Mercure Nagano Matsushiro Resort & Spa

Tanggapan dari Properti: Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa, and for your perfect 5 out of 5 rating!We’re truly delighted to hear that you enjoyed your stay, especially the spacious room, free parking, and our breakfast—which you’ve kindly described as the best you’ve had. It means a lot to us to receive such high praise, and we’re even more thrilled to know you’re planning to return.We look forward to welcoming you back for another memorable stay in the near future!Mercure Nagano Matsushiro Resort & Spa

Tanggapan dari Properti: Thank you for staying at Mercure Nagano Matsushiro Resort & Spa and for your perfect rating!We are delighted to hear that you enjoyed our onsen, breakfast selection, and the scenic views from your room. It’s also wonderful to know that you appreciated the lounge and complimentary drinks—it’s all part of creating a relaxing and enjoyable stay for our guests.We also want to thank you for sharing such wonderful photos! It’s always a pleasure to see our guests' experiences captured so beautifully.We truly appreciate your kind words and hope to welcome you back again in the future!Mercure Nagano Matsushiro Resort & Spa

Tanggapan dari Properti: Thank you for staying at Mercure Nagano Matsushiro Resort & Spa! We’re thrilled to hear that everything was perfect during your stay. It’s especially great to know that you enjoyed our breakfast! The mini burgers are a guest favorite, and we’re glad you loved them too. We truly appreciate your kind words and hope to welcome you back again soon! Mercure Nagano Matsushiro Resort & Spa

Tanggapan dari Properti: Thank you for staying at Mercure Nagano Matsushiro Resort & Spa and for your wonderful review!We are delighted to hear that you found great value in your stay and enjoyed our onsen. It’s also great to know that you appreciated our welcome bar with drinks and snacks—it’s our pleasure to provide a relaxing space for our guests.Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you again on your next visit to Nagano!

Tanggapan dari Properti: Thank you for choosing to stay at Mercure Nagano Matsushiro Resort & Spa. We are delighted to hear that you enjoyed the spaciousness and cleanliness of your room, as well as the lovely view from the windows. Your kind words about the value for money and our onsen facilities, both indoor and outdoor, are much appreciated. The Matsushiro Onsen is indeed one of our highlights, offering a relaxing and rejuvenating experience for our guests. We have also taken note of your feedback regarding the room's age, and we will strive to make continuous improvements to enhance your comfort during your stay. We hope to welcome you back again in the future! Mercure Nagano Matsushiro Resort & Spa Web Team

Tanggapan dari Properti: Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa and for sharing your feedback with us. We are truly grateful for your perfect rating and for sharing such a beautiful photo of your meal. It is wonderful to hear that you found your room comfortable and enjoyed the breakfast. Our team is delighted to know that the locally sourced ingredients and freshly prepared dishes in our live kitchen added to your experience. Positive feedback like yours encourages us to continue delivering high-quality service. We are also pleased to hear that you enjoyed the relaxing hot springs. The spacious bath area and the unique qualities of Matsushiro's natural hot spring water are designed to help our guests unwind and recharge during their travels. We look forward to welcoming you back for another pleasant and memorable stay in the future. Warm regards, Mercure Nagano Matsushiro Resort & Spa Web Team

Tanggapan dari Properti: Thank you for staying at Mercure Nagano Matsushiro Resort & Spa.Thank you for your candid and detailed feedback. We apologize that parts of your stay did not meet your expectations, especially regarding the condition of the furniture and the temperature control. We have noted your comments regarding the stains on the sofa. We will inspect the room and take appropriate measures to address the issue.Regarding air conditioning, our hotel operates a centralized control system that provides heating. Unfortunately, we are unable to switch individual rooms to cooling mode, but we can provide electric fans upon request at the front desk. We understand that opening a window is not always the ideal solution, and we apologize for any inconvenience caused during your stay.We apologize that we did not meet your expectations in terms of overall value. We take your comments seriously and will use them to improve both our facilities and your guest experience.Once again, we thank you for sharing your feedback with us.Mercure Nagano Matsushiro Resort & Spa – Web Team

Tanggapan dari Properti: Thank you very much for staying at Mercure Nagano Matsushiro Resort & Spa.We’re glad to hear you enjoyed the hotel's cleanliness, amenities, and our well-equipped onsen with sauna and outdoor bath. We're also pleased that our spacious parking and convenient bus stop to Tokyo added to your comfort.As for the location, we understand it might feel a bit distant from Nagano Station. However, we hope the tranquility and scenic beauty of Matsushiro can offer a peaceful retreat away from the city’s bustle. For added convenience, we do offer a shuttle service to Nagano Station, which can be arranged upon request.We look forward to welcoming you again!Mercure Nagano Matsushiro Resort & Spa

Tanggapan dari Properti: Thank you for staying at Mercure Nagano Matsushiro Resort & Spa and for your great rating! We are delighted to hear that you had a pleasant stay. Your feedback encourages us to continue providing a comfortable and enjoyable experience for all our guests. We look forward to welcoming you again in the future! Mercure Nagano Matsushiro Resort & Spa

Tanggapan dari Properti: Thank you very much for choosing to stay at Mercure Nagano Matsushiro Resort & Spa, and for your kind and thoughtful review.We are truly delighted that you enjoyed your stay and that our location, especially convenient for those traveling by car, worked well for your trip. It's wonderful to hear that the mountain view from your room left such a strong impression—Nagano’s natural beauty truly is a highlight of every season, and we’re glad you were able to experience it from sunrise to sunset.While we acknowledge that some aspects of the room’s interior may feel dated, we’re pleased to hear that our onsen facilities and the breathtaking view from the outdoor bath helped enhance your experience. Your special mention of our staff’s support with the luggage delivery means a great deal to us. It is our mission to ensure every guest feels supported and cared for, and we are so happy to know that our team’s efforts made a positive impact on your stay.We truly appreciate your recommendation and look forward to welcoming you back for another memorable visit in the future.Mercure Nagano Matsushiro Resort & Spa – Web Team