Hotel Nafpaktos

One of the main reasons I chose this hotel was the promise of a sea view. I said to my However, upon arriving at my room, I was shocked to find that it had absolutely no view whatsoever, let alone a sea view. The window faced a parking lot, completely obstructing any chance of enjoying the beautiful coastal scenery I had anticipated. It felt like a cruel trick played on me as a guest, and it is indicative of the hotel's integrity. To make matters worse, when I went down to discuss the issue with the manager (Ms. Giota), her demeanor was nothing short of smug and uncooperative. She showed no remorse for the false advertising and even went as far as to imply that it was somehow my fault for having unrealistic expectations. Instead of offering a solution or attempting to rectify the situation, Ms. Giota dismissed my concerns with an arrogant attitude, making me feel like a nuisance rather than a valued guest. She told me that I can go ahead and express my concerns "wherever I want" which is indicative of the fact that she doesn't care about guest feedback. As a paying customer, I believe it is the hotel's responsibility to provide the services and amenities they advertise. In this case, the lack of a sea view in a room that was specifically marketed as having one is a clear example of false advertising. It is both unethical and deceptive to mislead customers in such a way, only to disappoint them upon arrival. Furthermore, Ms. Giota's attitude towards my complaint was deeply unprofessional. A skilled manager should possess the ability to handle customer grievances with empathy and find a mutually beneficial resolution. Unfortunately, Ms. Giota's smug demeanor and lack of willingness to assist left me feeling unheard and frustrated. In conclusion, I cannot recommend this hotel to anyone seeking a pleasant and honest experience.

It was a quick stay but everything we needed. The view was beautiful too.

Hotel was located nicely by the sea. We had a family room which gave us wonderful views of water and Rio bridge. 2 balconies. Short walk to main area, very good breakfast. Wish we had more time to stay longer.

yes the best pillows every - great hotel, fab breakfast and friendly staff - very happy break. Close tothe beach and loads of places of interest, plus a variety of good restaurants. View from the hotel, fantastic

Nafpaktos Hotel is fantastic! Great staff, nice room, great location!

Nice, friendly staff ,clean, modern room. Anthony at front desk was great.

It’s a very good 3 star hotel. Super clean and staff very friendly and helpful. Great location for walking to town and right on the beach. Although super wavy the two days we were there snd couldn’t go in. All in all very nice stay.

Great place to stay!

Great location and staff was welcoming.