Iberostar Playa de Muro

Nice hotel with good service. We only stayed one night and it is definitely not enough. Plan to be here next time!

Visiting this hotel solo for a week end of February. Obviously, it’s not yet season, most of the shops, restaurants and facilities are closed, and the hotel is no exception here, which is a pity, as I booked all inclusive. It’s a nice hotel, quite new and modern, at the beautiful Playa de Muro. I suppose it’s amazing in Spring, Summer and Autumn. Buffet restaurant is very good, I assume the selection is more varied as well in high season, but food quality, presentation and choice are good. Service is, well, I feel like most of the time, either in the Tramuntana Buffet Restaurant or in the only open bar, La Cerveceria, I’m wearing my invisibility cloak. On average it takes 15 minutes for a server to ask for my order, while families or couples are served immediately. Not sure if they assume I’m still waiting for my other party to join, but I’m not too pleased with this kind of treatment. Room (standard) is very spacious and comfortable. Unfortunately the safe is not functioning, and there is no remote control, in case I might want to watch TV. Mini bar is empty and fridge is warm - I did expect this differently for all inclusive. It’s very clean in general, and overall staff are very friendly. I haven’t seen much day and night entertainment, though. Maybe as well low season and not yet operational. One remark to the Gym and Spa facilities: for both, I must say, and I travel a lot to 4* and 5* hotels, it’s among the best equipped Hotel Gym and Spa I have ever seen. BUT: the maintenance of the equipment and overall hygiene in both areas are shocking. No towels in the gym, no Disinfection possibilities to clean the equipment before and after use, kids using the Gym as playground, which is quite annoying and could also be dangerous. Same for the Spa: for winter time way not enough lounge chairs, sauna and hygiene etiquette are not respected and also not enforced by the lifeguard personnel on duty. An example: someone swims, no shower afterwards and enters the sauna dripping wet without a towel! Others wear their slippers in the sauna, I barely saw people taking a shower before and after the sauna. Shower fittings falling apart when touching them etc. it’s a pity for these really nice areas that they are not well maintained. I’m halfway through my stay, maybe things are improving still, but I make them best out of it. Certainly a good spot for families in Summer (though I expect it to be crowded then!)

We enjoyed staying in this hotel for a week. Spacious and clean family room with sea view. The indoor pool was ideal for our children. But the outdoor pools and direct access to the beach were also nice. Good and varied food, in a large, but still quite cozy restaurant. Excellent service everywhere from the staff.

Very good experience: friendly staff, nice views, good food and plenty of choice! Couple of small points for improvement: - the technical stability of the app; - more free accessibel microwaves;

Stayed at The Iberostar playa del Muro for the Mallorca 312 . Excellent facilities for couples and especially for families ! There's a blue flag beach right behind the hotel which enjoys a prime location in the resort ! Food was great as were the staff and especially David H in the hotel lobby bar !

We had a fantastic time! Loved the hotel and entertainment, and David H and Carlos provided excellent service and made our stay very special. We will return

From the moment I arrived I was met with exceptionally thoughtful, friendly and professional service. I have stayed in five star hotels all over the world and can’t think of many, if any, hotel that matches this. I would highly recommend the hotel to athletes, families with young children and couples needing a break.

Great hotel and service!! Had a great stay here, friendly people and tasty food. Recommended, also great for cyclists.

The room was immaculate and the reception staff were very friendly and informative just what we needed after a long journey. They allowed us to keep our bikes in the room which was a real bonus not to have to worry about them being in storage elsewhere