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1 malam
Ulasan Tamu
3.4/5
65 ulasan
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Ulasan terverifikasi
Lokasi3.7
Fasilitas3.2
Layanan3.2
Kebersihan3.4
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Buruk(13)
Ho
Suite Keluarga, 2 Kamar Tidur, 2 Kamar Mandi
Menginap di ก.พ. 2024
Keluarga
9 ulasan
2.2/5
Diposting pada 20 ก.พ. 2024
I am extremely dissatisfied with the hotel services provided during my stay. I had booked a family suite for a two-night stay, but unfortunately, there was a continuous Wi-Fi issue in my unit throughout the duration of my stay. This forced me to rely on my expensive mobile data while roaming. Despite informing the hotel staff about the Wi-Fi problem, there was no follow-up or resolution. Until I insist to request a staff to come to my suit and check , they confirmed the Wi-Fi failure but couldn't provide a solution due to the unavailability of a technician at that time.
As you can see in the attached photo, my children had to position themselves near the door to connect to the Wi-Fi in order to use their phones. This is highly inconvenient and not the level of service I expected.
Frustrated with the situation, I decided to write an email to the hotel manager to express my dissatisfaction and lodge a complaint. However, I received no response for three days. As a result, I escalated the matter through trip.com. Surprisingly, the hotel's response was that their Wi-Fi had no issues. This is unacceptable because I specifically asked their staff to verify the problem, and just because other areas of the hotel have Wi-Fi coverage does not mean that my suite did as well. This clearly indicates poor customer service on the part of the hotel.
Additionally, the walls had poor soundproofing, allowing us to hear conversations from neighboring rooms and footsteps from above. This level of service is unacceptable, especially considering that Wi-Fi is a fundamental service for any hotel.
Terjemahkan
Fara
Kamar dengan Tempat Tidur King
Menginap di ม.ค. 2024
Pasangan
14 ulasan
1.5/5
Diposting pada 13 ม.ค. 2024
Unfortunately, a very disappointing hotel experience. It was so uncomfortable that I left earlier than intended.
The rooms were filthy. In the room we had a bad smell coming from the bathroom. There were unusual stains in the shower and mold all over the wall above the shower. When I went to reception for help I stood at the counter for around 5 minutes whilst the staff were busy chatting in the room next door (separated by a sliding door), when a staff member finally saw me, she was still talking to her colleague in the next room, then decided to go back into the room and continue her conversation without acknowledging me. Complete lack of customer service. The following day I explained to a male staff member that the shower in the room had a broken seal on the door and that after a shower the entire floor was saturated with water. He said he would get someone to look at it, however, no one ever got back to me about it, and it was never repaired. So for the entire duration of the stay the floor was saturated and slippery after the shower. Between the tiles in the shower there was a disturbing amount of mold growth. And the pillows on the bed were a lumpy mess and rather uncomfortable to sleep on.
Besides the health hazards and the lack of customer service, the room was very basic and small. The location is convenient, but I would say the area isn’t very family-friendly. Lots of adult entertainment on the same street, if that’s something you need to consider.
Terjemahkan
Danielle Fogerty
Menginap di ก.ย. 2022
Pasangan
1 ulasan
4.2/5
Luar Biasa
Diposting pada 28 ก.ย. 2022
The location is perfect 5 minutes from the station and about a 10 minute walk from Oktoberfest. And very near a bunch of shopping and restaurants. The rooms are small, but we weren't there to stay in our room. The check in was easy and the workers were all very pleasant
Soggiorno in hotel ottimo mi sono trovato molto bene grazie a tutto lo staff dalla reception alla cucina ottima la colazione persone molto disponibile grazie di cuore a tutti voi
Terjemahkan
Deniz1
Kamar dengan Tempat Tidur King
Menginap di พ.ย. 2023
Pasangan
3 ulasan
2.0/5
Diposting pada 7 พ.ย. 2023
Tuvalet ve banyo tadilatı şart çünkü havalandırması çok pis kokuyor.
The installations are ok, the sorroundings are nlt the best but it s very well located, they should totally put more attention to details in cleanning ( silverware,towels).
The personnal always very kind and helpful.
Terjemahkan
Jessica
Menginap di ธ.ค. 2023
Keluarga
4.0/5
Luar Biasa
Diposting pada 13 ธ.ค. 2023
Hotel is good and front staff is pleasant but parking difficult and not on site. If you are driving a car be warned it is not easy or on site. They have a parking garage for you to use a short walk away. The block around the apartment is heavily congested took 45 min to go around the block to get to front of hotel and get our key for access to parking garage and almost another 40 min to go around again.
Terjemahkan
Jarmo
Menginap di ธ.ค. 2023
Lainnya
4.0/5
Luar Biasa
Diposting pada 10 ธ.ค. 2023
Practical hotel near by railway station and centre of city. Everything worked like normally, not any problems.
Terjemahkan
Verified traveler
Menginap di ธ.ค. 2023
Lainnya
1.0/5
Diposting pada 8 ธ.ค. 2023
A group of us booked three rooms.
These were all paid for in advance and booked separately on different days. We checked in online before we arrived and even emailed the hotel to let them know at what time we'd be there. When we arrived we were told that all three of our rooms had been given to somebody who had arrived earlier that day. They said there was nothing they could do about it. They told us to find another hotel.
Terjemahkan
Helena
Menginap di ธ.ค. 2023
Lainnya
3.0/5
Diposting pada 3 ธ.ค. 2023
The room is simple, nothing extra. Bed OK, pillows way to soft. Bathroom ok. Best in room the heated floor in the bathroom, worst no bedlight so the one who wanted to read in the evening made the other one sleepless.
Breakfast is simple. One person trying to cope, getting things out and remove dishes from the tables.
Terjemahkan
Joni
Menginap di พ.ย. 2023
Pasangan
4.0/5
Luar Biasa
Diposting pada 1 พ.ย. 2023
We’ve stayed in this area before so we knew it could be a little noisy. That was fine. The location is what we wanted, the breakfast was good, the cleaning people made our room daily. Would recommend for tourist economical travel. We only slept in the room anyway.
Terjemahkan
Viktorija
Menginap di ต.ค. 2023
Lainnya
3.0/5
Diposting pada 21 ต.ค. 2023
The room was neat and clean and the staff was friendly however very poorly isolated. There was music playing (assuming in a club nearby) until 6am and we could hear it all. You could hear everyone passing in the hallway, etc.
Otherwise beds comfy, just pillows could be fuller.