Hotel pemandangan pegunungan di Antalya

How can a hotel with no integrity operate legally? On 20 November 2024, I booked a 3-night stay at Casamax Suites (21–24 April 2025) and paid the full amount of SGD 420.66 on the same day. We arrived at Casamax Suites around 9 PM on 21 April 2025 and proceeded with our check-in. - After presenting our passports and booking confirmation at check-in, the front desk staff notified us that Trip.com had cancelled our reservation. - We were in shock - how could this be? I hadn't received any cancellation notice from Trip.com. To confirm, I double-checked all my booking details with the front desk staff (booking date, payment date, booking number, etc.). Yet the staff still insisted that Trip.com had canceled our reservation. - After such a long journey, we simply needed a resolution that would allow us to check in and get some rest. - The front desk staff demanded we pay €300 before they would allow us to check in for just one night. - Since it was already late, we reluctantly agreed to pay a €300 deposit to check in first, intending to resolve the issue with Trip.com in the morning. I then provided my credit card to the front desk for the deposit payment. - Surprisingly, the hotel refused credit card payments. The staff demanded €300 IN CASH ONLY. - I informed the staff that carrying €300 in cash was impossible since we'd already prepaid our full trip. - Despite our explanation, the staff refused to let us check in unless we handed over €300 in cash. The staff suggested using the ATM at the hotel entrance to withdraw cash with my credit card. - This CASH-ONLY DEMAND raises serious concerns. - We were appalled by the staff’s unprofessional conduct and baseless insistence on cash payment. I formally requested written verification of the alleged cancellation by Trip.com, presenting my payment receipt as proof of the valid booking. - Only after I challenged them did the staff relent, offering to check us in ‘as an exception’ without payment. - I escalated this issue to Trip.com the following day, and they explicitly stated that my reservation was never cancelled. - To avoid further disruption to our travels, we chose to temporarily defer the matter. Despite our decision to prioritize our trip, the hotel’s misconduct must be addressed to prevent future guests from similar experiences. Meanwhile, we strongly demand the hotel provide a reasonable explanation for what happened that night.

В отеле «Ретро Стар» останавливались втроем с ребенком перед отдыхом в Алании. Решили посмотреть достопримечательности. Очень понравилось. В отеле уютно и чисто. Небольшая чистая кухня: свч, вытяжка, электроплита, холодильник, посуда-кастрюля, сковорода, чашки, тарелки, моющее средство с губкой. Кондиционер работает, душ с горячей водой. Приносят воду -1,5 л и 2 маленьких бутылочки.Полотенца меняли каждый день. Для ребенка в комнате раскладывается диван, где поместятся е один человек. Персонал дружелюбный и готов прийти на помощь. Из аэропорта доехали на авто, дорогу нашли сразу. Брали в аренду автомобиль, стоял на стоянке возле отеля.От пляжи Коньялты метров 100. Рядом отличные закусочные, донеры,ходили в Тавук, недалеко небольшой магазин Карефур. Обменники выгодны в другом районе Анталии. В этом районе мало. Кто-то писал, что мешает «живая музыка»из соседнего бара, но нам было не критично: закрывали окна и включали кондиционер. Действительно, часов до 23.00 музыканты из этого бара пытаются докричаться песнями до окрестностей Анталии. Эта проблема актуальна для всех окрестных отелей!

Akra Hotel in Antalya absolutely exceeded my expectations. The ocean views are stunning, the facilities are top-notch, and the staff go above and beyond to make your stay special. Everything from the breakfast buffet to the room design feels five-star. Perfect mix of luxury, comfort, and coastal vibes , I can’t wait to come back!

Останавливались на 1 ночь после прилета Приятное место близко к аэропорту с красивой территорией отеля. Хорошо отдохнули после перелета В номере было чисто, мебель хорошая Завтрак нормальный, на свой вкус еду найти можно Трамвайная и автобусная остановки недалеко

+great location +good food +warm swimming pool +clean environment +free bikes to explore the beach area -using Starbucks drinks ads at the bar - but that is a simple coffee machine coffee with some syrups -I was several time told that that is not a family hotel with kids entertainment. That is not their focus. But they have disco for kids and other activities but every time entertainment managers tell us they got less then 3 kids for the activity so they can’t have that activity according to the rules, but I see families with kids still coming to the activity area and they got the same answer “Sorry small amount of kids”, so there were many kids in the hotel willing to join any sort of activities. Seems that managers are not willing to have any activities for kids at all. But again they told me that I don’t understand their concept.

Everything was OK, but i got breakfast included in my package, and breakfast time was 7.30 AM to 10.30 AM. we went 9.30 no bread there no cakes when I asked they said finished also most of Staff not understand English. One other thing bad, they put fizzy drinks into room but didn't mention its charge able but we we check out that guy on receptionist he doesn't speak properly English which i could not understand him then he said to me you need to pay that much money for drinks i thought those were free bit argument because of misunderstanding which they are doing wrong either they shouldn't put drinks into fridge or should tell to customers straightforward. I think this is the wrong idea to make money that way. Also, there's a spa that includes hotel booking like sauna steam room, swimming pool there's some guys from hotel they miss guides for massage centre and charges 1800 Turkish lira for massage that free things they includes their time to robbed the customer that's no nice aswell I suggest to everyone don't go to massage from them just wasting money no professional people.