Hotel Mountain View Room Monterrey

The room was not complete clean they were stains in some of the surfaces and the lamps were not clean. The service at the restaurant is very poor as I waited at the hostess table around 10 min and no one came over so I felt it was very lack of service but the food overall is good. The facilities are okay but the SPA is still closed. I had a great experience as it closed to the areas I needed to be and the front desk was very helpful. The comfort of the bed and pillows are great! Excellent views of the cerro and the amenities in the room are just great smell so good.

The first time I went to check in, the location was in the center of the city, and the surrounding area was very prosperous. There were shopping malls nearby, shopping nearby and business meals were all satisfied.

Satisfied, the hotel is relatively new, the facilities are new, and the environment is good. The view is better. Breakfast is OK, lunch and dinner can be ordered in the lobby. The location is in the business district, suitable for business trips and parent-child travel.

The mobile phone photo is lost, and the surrounding area is a very good cost-effective choice. The surrounding area is a park, suitable for activities, good hotel service, good breakfast, business center, praise!

Overall, the hotel is very good, recommended! Facilities: Complete facilities, including gym and breakfast Hygiene: clean and tidy Environment: Very good location, convenient for traveling Service: Polite and friendly, communication in English and Spanish

We rested in this hotel with our family from 04/30 to 05/04/2023, my husband and I were in the same room, and my mother-in-law was the other, the rooms were almost identical, with a few exceptions, there was no refrigerator in the mother-in-law's room, and in ours there was no table with chairs, which I was in my mother-in-law's room. Let's start with the positives of the hotel, very large and comfortable beds, which could accommodate up to 4 people, the spaciousness of the room, the cleanliness of the rooms, the air conditioning works perfectly, there is food and drink delivery to the rooms, excellent location around the hotel there are many eateries, cafes and restaurants with a huge gastronomic variety, boutiques and shops with clothes, shoes, souvenirs, pharmacies, there are many currency exchange points nearby, a metro station. And now the cons: our rooms overlooked the hotel lobby, which is why the room was almost always semi-dark, which created a depressing state and we had to constantly be there with the lights on, there was no hair dryer in the rooms. Another inconvenient nuance was that only one electronic key (card) was given per room, but without this card you could not even take the elevator to your floor, because to ride the elevator you also had to put the key inside the elevator before choosing the floor , and without this, the elevator simply didn’t go anywhere, but even if you try to drive with another hotel guest using his card, you won’t be able to set several floors, the elevator will drop you off on the guest’s floor, so my husband and I had to go out everywhere together, since the second one is just could not get to the floor or to the room without this electronic key.

The location is good, there are several big hotels and large shopping malls around. The bedding is good. Shopping and eating are very convenient. It is inconvenient to have a shower without a shower in the bathroom, and there is a charge for coffee.

We were very happy to stay in the hotel and we were very happy to stay in the hotel. We asked for an extension of the room delivery time and only noticed that the reservation was said Check-out 12:00 p.m. Very bad administration.

Este hotel tiene muy buenas instalaciones, amabilidad y buena ubicación

Our stay was pleasant. We only had one problem when we arrived, because in the Trip.com advertisement, the room we booked included a minibar, microwave and dining room, but when we arrived at the room, it was very simple, without any of the three, they told us That is not included, they want us to pay extra for these services. In the end, they agreed to bring the minibar and microwave to the room without paying extra, and it is best to clearly indicate what is included when booking. The breakfast is not very rich, but overall we stayed very well.