I liked the whole layout of the place and the rides were fun! I stayed there from Jan13th-16th and check in is at 4pm and I don’t get a room until 4:4pm. Additionally, they don’t have transparency and staff doesn’t seem to be knowledgeable and upfront with information as you check in; there is $150 per night for incidental charges but they don’t tell you it takes 7-10 business days to return to your card. They also say you can charge as you go to the card on file like dining etc because it is a cashless facility but they fail to disclose that there are added fees called “amenities” that’s charged as well each time you bill to your room number with the card on file. I see these extra charges when I left to my debit card and when I called the worker telling me me it is for “amenities” and tells me he doesn’t know what amenities mean but that’s what he sees when he checks the system with the charges on my card. I asked to speak to a supervisor or manager who can explain this to me and he says I have to email my situation and they will review and get back to me. You know what I did, called my BANK, because they are thieves! They hey have every other sign up large except for the one that says 7-10 business for your $150 per night money and that there are taxes charged, ‘amenities’ each time you charge food or juice to your room number/card on file. I would not go here again just because of the lack of transparency to customer service; there are many more indoor water parks!
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