Ulasan Premier Inn Monmouth

Our original reservation here for a stay in April this year had to be rearranged, at short notice, due to a domestic emergency. So, some six months later, we finally visited Monmouth and thus fulfilled our booking here. We parked-up here in the early afternoon before returning to check-in at 17:20. Checking-in was efficient and we were soon in our room (217) on the second-floor. The room was clean and tidy, but my bedside light didn’t work. I investigated and discovered that the low-energy lamp was broken, showing signs that it had burned-out. The TV would not switch-on; but whether this was a problem with the remote or the TV itself could not be determined. So, I returned to reception, waited until other guests in the queue were dealt with, and then reported the issues. I showed a photo of the defective lamp. The evening/night manager immediately set-about finding a replacement room for us. After thoroughly checking, key-cards were produced for room 123; a first-floor superior room (the difference appeared to be limited to a larger bed). I viewed the new room with the evening/night manager, checking lights and the TV. Finding no issues, we moved ourselves to this room. At this point I thought that such issues found in room 217 should have been discovered during room servicing; but “these things happen” and basically we shrugged-off the slight inconvenience. It did cost us about 25 minutes of our valuable time. We would have otherwise spent that time relaxing in readiness for our evening meal at a local Italian Restaurante. Later we readied ourselves using the room’s very adequate hot in-bath shower. The step-over-the-side of the bath was substantial and there were no grab handles fitted anywhere. Stepping in and out of the wet bath was a serious concern, but fortunately there were no mishaps. We retuned later in the evening and, after watching about an hour of TV, we turned-in for a much-needed sleep. All went well for about 5 hours, when at about 04:15 I awoke, and immediately became aware of a continuous faint noise that was amplified in this otherwise quiet room. Upon investigation this rhythmic wheezing noise was emitting from the air-conditioning (a/c) vent above the room entrance. The a/c was turned off at the controls and we both tried changing the settings to stop the noise. The only setting that worked was to drown-out the noise by switching-on the fan, but that created a much louder noise. I am a very light sleeper and any noise will keep me awake. So, I lay-awake for the next hour, before I placed my head between two pillows and was able to return to sleep. I would guess that the noise was a defective bearing, buried deep somewhere within the central a/c equipment and the noise was echoing around the a/c ducting. This was not at all good and certainly in variance with the Premier Inn “Good Night Guarantee” slogan. The sleep quality was very poor. We reported the facts to the staff in the morning, but despi