Jesse
26 Februari 2024
I called in advance to check on the status of the hot tub and they said it was working, i booked the room right after but when we got there the front desk said it was out of order (this is only 15 minutes after i called) the whole reason i wanted this stay was for the hot tub. The lady at the front desk, was very unprofessional and dis curtious. She was very rude. If i had known the hot tub wasnt working, i would have not booked this room which was non refundable. She was very rude and unpleasant to work with. Waste of time and money considering i called the hotel 15 mins prior to arriving and was told the hot tub worked. Now we are out $90 to stay in a room that is very flithy and has broken applicances, and out a hot tub due to a staff member lying. Needless to say i am very disappointed.
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