Ulasan Radisson Collection Hotel Santa Sofia Milan

The hotel has an underground car park, but the exit is so extremely steep that you have a problem getting in. With a low vehicle, especially a sports car, you run the risk of hitting the ground and damaging the bumper. The employee who was there when I parked (he didn't even offer to park the car himself) didn't instruct me at all and although he saw that my car was on the ground, he didn't stop me. If I hadn't stopped at the last moment and got out to look, I would have incurred several thousand euros worth of damage. Most of the staff hardly speak any English, so you can't communicate anyway. The public areas, lobby, etc. are attractive, but still resemble a ghost hotel as there are hardly any staff. The staff you do meet are not particularly helpful and unfriendly. You can tell that the staff don't feel like working in this hotel, they look exhausted and annoyed. The breakfast is miserable and an imposition. Mini buffet with unappetising dishes, the á la carte offer is manageable, but the selection is okay, but the problem is that you can only choose one dish (mini portions) and each additional dish costs extra money for the booked breakfast. Of course, this is not mentioned in advance. The quality of the à la carte dishes is also miserable. The room (suite) is tiny and was not particularly clean. During my stay, the sink was clogged from the beginning. The blockage could only be partially cleared the following day. This meant that on the first day and night the sink overflowed and unappetising residue came out of the drain. There was no apology or compensation for this. The bathroom generally had a musty odour. To top it all off, I thought it was super nice of the staff member at check-out that he didn't even ask me what I thought of my stay or whether I was satisfied. He saved me from having to give him this feedback in detail on the spot. I travel through many hotels worldwide, always 5 star category, but I am used to better and worse hotels, but this hotel is really an absolute disappointment. I read reviews in advance, as I always do, and I read a lot of negative ones, but I thought to myself, it's a Radisson Collection hotel, it can't be bad. Far from it and very disappointed, I will give this hotel a wide berth in future and cannot recommend it under any circumstances, hands off!