Hotel Beaux Arts, Autograph Collection

Hot tub was broke. TV in room didn't work and they had to come twice to fix it. Some sort of flying bug in the room. No towels at pool. I've been to much nicer JW Marriott properties elsewhere, I would have thought this place would be much nicer. Good location and views.

All the chaos of Miami disappears the moment you arrive on the 39th floor check-in. The process was seamless and the fastest we’ve ever received. Our suite was GIANT with a wonderful view and even though it was close to the elevator, we heard zero noise. With a Whole Foods across the street and the fact it’s within walking distance to many venues, this hotel is a no brainer to continue to book.

🌎🌎🌎🌎🌎🩵🩵🩵🌎🌎🌎🌎🌎 On a 7-day business trip in Miami and of course I stayed @ the JW Marquis/Hotel Beaux Arts! Concierge Andres thank you for always being my favorite person @ a 🌎 global level. Valentina you rock and it was a pleasure to see you. 🌎🌎🩵🌎🌎🩵🌎🌎

Absolutely terrible - don’t bother checking in at 4 - your room won’t be ready until 5 - with no recourse whatsoever from management- only 1 coffee pod - really? Looks straight across at an office building- no privacy- no towels - find another hotel

Overall, the stay at your hotel was pleasant, but there are significant areas for improvement, especially considering the intense luxury competition in the Brickell neighborhood. The following points highlight areas that need immediate attention to ensure the hotel remains competitive in its category: 1. Elevator Noise: The elevator beep on every floor is excessively loud and intrusive. Given the height of the building, this feature becomes stressful and detracts from the guest experience. Adjusting or silencing the beeping would significantly improve comfort. 2. Gym Facilities: The gym facilities are outdated, particularly the spinning bikes, which are completely deteriorated. For a hotel in this price and luxury category, maintaining state-of-the-art fitness equipment is essential. 3. Pool Area: The pool lacks harmony and fails to provide the luxury amenities expected in this competitive market. The bartenders displayed arrogance, which negatively impacts the guest experience. Additionally, the pool area does not offer innovative facilities, such as cold plunges, which are standard in other nearby luxury properties. A renovation to modernize and cater to newer generations is strongly recommended. 4. In-Room Offerings: • The coffee service in the room is inadequate. Guests are only provided one red Illy capsule and one blue capsule, which feels cheap for a hotel of this caliber. Upgrading to Nespresso machines with a broader selection of coffee options would greatly enhance the in-room experience. • The complementary water is also disappointing. It is treated water rather than premium spring water. Offering a more appropriate brand, such as Evian, would reflect the luxury status the hotel aims to convey. 5. Common Area Utilization: The common areas on floors 19 and 20 feel empty and poorly utilized. These spaces present an opportunity to introduce additional facilities or amenities that appeal to a modern, discerning audience. 6. Pricing vs. Experience: At over $800 per night, the guest experience does not align with the price point. Many of the shortcomings mentioned above, from outdated facilities to lackluster in-room offerings, give the impression of cost-cutting rather than delivering value and luxury. While the hotel has potential and offers a pleasant stay, it is falling behind its competitors in Brickell. Addressing these areas would elevate the guest experience and justify the premium price charged.

This hotel includes the top floors of the JW Marquis so navigate there. The front desk will escort you to the elevators for your private arrival desk on the top floors. Arrival was smooth and effortless, they knew I was coming and had everything waiting. The room was spectacular and well outfitted for price paid (used points but dollar amount and points amount were very low for room offered IMO). Large soaking tub with jets that filled quickly and came with some tub salts and a TV in the mirror, nice! Mini bar is well equipped but uses sensors so explore carefully. Comes with a $35 destination fee which was easily used for dinner as one of the perks is a $35 F&B credit at Met Cafe/Bar on the 2nd floor which was tasty. Comes with other perks too, see pictures. Elite status with Marriott gave you access to their lounge which was also nice and appreciated. Will be back!