Ulasan City Centro by Marriott Ciudad de México

We were visiting Mexico City for holiday and found the hotel to be in a superb location for all we had planned. The staff were very attentive, knowledgeable and helpful in every way. The room was superb. The only downside was that we had booked with breakfast and there was a lot of confusion as to what our breakfast should be. First day we had one small piece of toast and a couple of pieces of fruit but the second day we were offered any eggs dish from the main menu. We thought perhaps they had got it wrong on the first day as this amount was just about right for a child rather than an adult. However on day three we were offered what we had on day one so very confusing. Other than this our stay was superb.

Check in was fairly easy. The location was a 10 minute walk to the Zocalo. Overall the area was pretty safe. We did however experience a major issue with the room cleaning service and the staff. On our second day there we left to an excursion to see the pyramids. When we came back our room had been cleaned but my wife's teeth retainers were missing. She had left them in the bathroom in a secure place. She was upset because making a copy of the retainers is not cheap. It got even worse when we tried to talk with the front office. They gave us a run around for the rest of the 4 days we spent there. Never once were we allowed to speak to a manager, they tried to make it better by offering us coffee or one meal. $400 dollars thrown away because of a careless team and we get offered coffee. They did not want to own up to their mistake and completely ignored our request to escalate the situation. We received a very vague "sorry, but the cleaning lady did not recall seeing your retainers" on our last day. Extremely disappointed in the lack of resolution for something that was their mistake. If they would've just admitted to their wrongdoings, we would've been ok, however they tried to play it off until our last day. Will not be coming back here for the lack of professionalism and inability to resolve issues they cause.

Location is perfect. Steps away from the Zocalo, shops, and restaurants. Everyone is friendly and helpful.

The hotel rooms are those of the seven-day chain that have not been upgraded in China.

The room is not big but very unique The bathroom is very big Two bottles of water and two capsules of coffee are provided every day The location is very good, 600 meters walk from Constitution Square Eating around is more expensive TACO is cost-effective and tastes good too

I had completed payment in advance through the app, but they told me they couldn't confirm it and asked me to pay again. Even though I confirmed the reservation number and payment details saved on my phone, they said they didn't know. After a while, they confirmed that it was the Trip.com app and showed us to the room without apology, but the room machine was also broken. It was replaced again soon. The room was clean and the facilities were good, but I wasn't feeling well, so I turned up the temperature on the air conditioner and went to sleep, but someone forcibly broke into the room in the middle of the night. The people who broke in were employees and they said they came to check because the temperature in the room was strange. However, I was very embarrassed and scared because they obviously knew that a customer was in the room, but they trespassed without calling or knocking. The staff was friendly, but had no consideration for guests. A hotel I never want to go to again. The service was worse than that of a 30,000 won room in Southeast Asia.

I will choose here every time I travel

very good experience

The service towards the front desk is very good. I was sick, but he responded to unreasonable requests such as purchasing medicines in Pharmacia. Thank you very much.

#positive #I was happy with the Room Layout, Room Size, Safety, Mosquito Control Measures, Nearby Restaurants, Corridor Soundproofing; Great! Very design sense!

我從沒入住過這麼差的酒店，還4星，入住的時候護照掉在了前台，還欺騙我們説沒有看到，拒絕查監控，我們要報警，才把護照塞到沙發底下説我們遺落在了下面，房間沒有窗户，地上是瓷磚，非常滑，很容易摔跤

房間整體還不錯 風景很好。