Ulasan City Centro by Marriott Ciudad de México

We were visiting Mexico City for holiday and found the hotel to be in a superb location for all we had planned. The staff were very attentive, knowledgeable and helpful in every way. The room was superb. The only downside was that we had booked with breakfast and there was a lot of confusion as to what our breakfast should be. First day we had one small piece of toast and a couple of pieces of fruit but the second day we were offered any eggs dish from the main menu. We thought perhaps they had got it wrong on the first day as this amount was just about right for a child rather than an adult. However on day three we were offered what we had on day one so very confusing. Other than this our stay was superb.

Check in was fairly easy. The location was a 10 minute walk to the Zocalo. Overall the area was pretty safe. We did however experience a major issue with the room cleaning service and the staff. On our second day there we left to an excursion to see the pyramids. When we came back our room had been cleaned but my wife's teeth retainers were missing. She had left them in the bathroom in a secure place. She was upset because making a copy of the retainers is not cheap. It got even worse when we tried to talk with the front office. They gave us a run around for the rest of the 4 days we spent there. Never once were we allowed to speak to a manager, they tried to make it better by offering us coffee or one meal. $400 dollars thrown away because of a careless team and we get offered coffee. They did not want to own up to their mistake and completely ignored our request to escalate the situation. We received a very vague "sorry, but the cleaning lady did not recall seeing your retainers" on our last day. Extremely disappointed in the lack of resolution for something that was their mistake. If they would've just admitted to their wrongdoings, we would've been ok, however they tried to play it off until our last day. Will not be coming back here for the lack of professionalism and inability to resolve issues they cause.

Location is perfect. Steps away from the Zocalo, shops, and restaurants. Everyone is friendly and helpful.

房間不大 很有特色 衞生間很大 每天送兩瓶水 兩顆膠囊咖啡 地理位置很好 離憲法廣場步行600米 周邊吃飯比較貴 TACO性價比高 味道也可以

어플로 사전 결제완료했는데 확인이 안된다며 다시 결제하라고해서 휴대폰에 저장된 예약번호와 결제된 내용까지 확인시켜주었는데도 모른다고했다. 한참을 그러고 나서야 트립닷컴 어플인걸 확인했다며 사과없이 룸으로 안내를 했으나 룸기도 고장. 곧 다시 교체해주었다. 방은 깨끗하고 시설은 괜찮았으나 몸컨디션이 좋지않아 에어컨의 온도를 올려놓고 잠들었는데, 한밤중에 누군가 방안으로 강제로 침입했다. 침입한 사람들은 직원이었고 그들은 방온도가 이상해서 확인하러 왔다고 했다. 그런데 분명 고객이 방에 있는걸 알고 있을텐데 어떠한 호출이나 노크도 없이 무단으로 침입해서 무척 당황스럽고 무서웠다. 직원들은 친절했으나 손님에 대한 배려가 전혀없다. 두번다시 가고싶지 않은 호텔. 동남아의 3만원짜리 방보다도 못한 서비스였다.

每次旅遊都會選擇這裏

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非常良好的體驗

#好評#對房間佈局，房間大小，安全性，防治蚊蟲措施，鄰近餐廳，走廊隔音滿意；非常棒！很有设计感！

I liked the hotel, it was beautiful and the front desk people were the sweetest. The rooftop staff was okay but they could improve the service.

i called before reservation asking about de pool. They told they have a heated pool. Once in the hotel i wanted to take my daughter to the pool however it was cold

Great location! Friendly staff but a bit bothersome with the continuous calls and check ups everyday.

This hotel is pretty and convenient to walk around the historic center. I like that it is unique and doesn’t feel like a big, generic cookie cutter hotel.

This property is beautiful and the check in staff was 10/10! Unfortunately we had some issues with our stay though. We booked a king room and when we checked in they had to move our room as someone had been put in our room- this happens and i understand that but we were downgraded in our room category. When we asked about it the next day they said we could pay an additional amount to be put in the origonal room that was now free as the guests had checked out. We chose not to move and no one ever followed up. We also had some drunk girl knock on our door for an hour at 3am until security dealt with it- we never were provided an apology or even an explanation. It should not have taken security an hour to deal with. Further more our room door lock was broken and on more than one occasion staff had to come reset it with a new key taking over 30 minute's and making us miss a dinner reservation on the last night. Overall beautifully property but be careful that you may not get the room you pay for and that the security in the building is not always there and it is a pretty rough area of town at night. I wouldn't stay here again.